Remote & On-Site IT Help Desk Specialist

Surveying And Mapping, LLC; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Surveying And Mapping, LLC is seeking a Help Desk Technician to support our IT team. The role serves as the first point of contact for customers needing technical assistance and will diagnose and triage issues via phone, text, email, and the ticket queue.

The ideal candidate has 1–2 years of help desk experience in a multi-office environment, with proficiency in Windows OS, hardware, printers, and VOIP systems. On-site and remote troubleshooting are part of the daily activities.

Qualifications

• Requires HS diploma or higher; Bachelor's degree acceptable.
• 1–2 years on a help desk in multi-office environments.
• A+ certification and ITIL foundations preferred.
• Experience with Windows OS, hardware, printers, VOIP, and AV equipment.

Responsibilities

• Serve as first point of contact for technical assistance via phone, text, email, and ticket system.
• Perform on-site and remote troubleshooting to resolve issues.
• Install and troubleshoot computers, printers, and phones; manage user provisioning.
• Maintain ticket updates with comments and status; follow up on solutions.
• Assist with incident triage and escalate to appropriate teams as needed.

Skills

Help desk experience

Customer service

Team collaboration

Education

Bachelor's degree in Information Systems, Business, Communications or related field

Tools

Windows Desktop Operating System

Computer Hardware

Microsoft Office

ITIL foundations

VOIP systems

Printers/plotters/scanners

Network connectivity

Projectors and AV equipment

Imaging and troubleshooting

Job description

Surveying And Mapping, LLC is seeking a Help Desk Technician to support our IT team. The role serves as the first point of contact for customers needing technical assistance and will diagnose and triage issues via phone, text, email, and the ticket queue.

The ideal candidate has 1–2 years of help desk experience in a multi-office environment, with proficiency in Windows OS, hardware, printers, and VOIP systems. On-site and remote troubleshooting are part of the daily activities.