On-Site IT Help Desk Specialist

Bay Systems Consulting, Inc. (BSC); Pasadena (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits

Job summary

Bay Systems Consulting, Inc. (BSC) seeks a Tier 0 IT Helpdesk specialist for full-time on-site work at Pasadena, CA (NASA JPLICE). You will provide end-user support for hardware, software, and network issues and document resolutions in the incident system.

Responsibilities include handling basic support, escalating complex problems to Tier 2, owning tickets until resolution, and ensuring user satisfaction. A Bachelor's degree or equivalent experience is required, with 2–4 years in IT support.

Qualifications

• Bachelor's Degree in Computer Science or related field, or equivalent with related experience.
• 2–4 years of experience in computer hardware, software, networking and troubleshooting.

Responsibilities

• Provide end-user support for hardware, software and network problems.
• Resolve routine issues and escalate complex problems to Help Desk Management.
• Respond to Tier 2 and higher trouble tickets and ensure ownership of issues.
• Close tickets and maintain ticket documentation; may require physical abilities.

Skills

End-user support

Troubleshooting

Communication skills

Ticketing systems

Education

Bachelor's degree in Computer Science or related field

Job description

Bay Systems Consulting, Inc. (BSC) seeks a Tier 0 IT Helpdesk specialist for full-time on-site work at Pasadena, CA (NASA JPLICE). You will provide end-user support for hardware, software, and network issues and document resolutions in the incident system.

Responsibilities include handling basic support, escalating complex problems to Tier 2, owning tickets until resolution, and ensuring user satisfaction. A Bachelor's degree or equivalent experience is required, with 2–4 years in IT support.