IT Service Desk Technician — Tier 2 Support

Automatic Data Processing, Inc.; Pasadena (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an on-site IT support specialist to assist end users with hardware, software, and networking issues at JPL in Pasadena, CA. The role requires a Bachelor's degree in Computer Science or related field or equivalent experience, plus 2-4 years of related work.

You will handle tier two tickets, own incidents, and ensure user satisfaction. This full-time on-site position offers hourly pay of $21.25 with benefits.

Qualifications

• Bachelor's Degree in Computer Science or related field.
• 2–4 years of related experience in hardware, software, networking support.
• Experience with incident management and service desk processes.

Responsibilities

• Provide end-user hardware, software and network support.
• Respond to tier two and higher tickets; own incidents and ensure user satisfaction.

Skills

Help desk support

Troubleshooting

Incident management

Customer service

Education

Bachelor's Degree in Computer Science

Job description

Automatic Data Processing, Inc. is seeking an on-site IT support specialist to assist end users with hardware, software, and networking issues at JPL in Pasadena, CA. The role requires a Bachelor's degree in Computer Science or related field or equivalent experience, plus 2-4 years of related work.

You will handle tier two tickets, own incidents, and ensure user satisfaction. This full-time on-site position offers hourly pay of $21.25 with benefits.