Senior IT & Helpdesk Lead (On-Site)

SearchBuddy; Palm Springs (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Life and disability insurance

Employee technology resources

Bonus or incentive compensation

Job summary

SearchBuddy is seeking a Senior Information Technology & Helpdesk Technician in Palm Springs, CA, on-site. The role provides hands-on support across the organization, serving as a primary contact for employees, executives, and field personnel to ensure reliable day-to-day IT operations.

Responsibilities include troubleshooting hardware, software, networking, security, and user access, as well as supporting IT projects, onboarding, and infrastructure improvements.

Qualifications

• 5+ years of progressive IT support / helpdesk / desktop support experience.
• Strong experience supporting Windows environments and Microsoft 365.
• Experience with Active Directory and/or Microsoft Entra ID.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN, and basic network troubleshooting.
• Experience troubleshooting hardware, software, printers, mobile devices, and peripheral equipment.
• Familiarity with endpoint security, MFA, antivirus/EDR, and general cybersecurity practices.
• Experience supporting executive-level users is strongly preferred.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to explain technical issues clearly to non-technical employees.
• Strong customer-service orientation and professional demeanor.
• Ability to prioritize multiple issues and work independently with limited supervision.
• Experience working with third-party IT vendors and service providers.

Responsibilities

• Provide Tier 1, Tier 2, and advanced desktop support to employees across the organization.
• Respond to, troubleshoot, document, and resolve hardware, software, network, and user-access issues.
• Serve as an escalation point for complex technical issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, mobile devices, and other IT equipment.
• Support Windows-based workstations and common business applications.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, SharePoint, and OneDrive.
• Troubleshoot connectivity, VPN, Wi-Fi, printing, authentication, and peripheral issues.
• Provide remote support when necessary.
• Create, modify, and disable user accounts and access permissions.
• Assist with Active Directory / Entra ID administration.
• Support Microsoft 365 user administration, licensing, passwords, MFA, and security settings.
• Manage employee onboarding and offboarding from an IT perspective.
• Ensure appropriate access to applications, systems, shared drives, and other resources.
• Maintain accurate IT asset and user documentation.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, switches, routers, firewalls, and other network-related issues.
• Monitor network and system performance and escalates infrastructure issues when appropriate.
• Assist with server, cloud, backup, and storage administration.
• Support office technology, conference-room systems, VoIP/phone systems, printers, and other connected devices.
• Work with outside IT vendors and managed service providers as needed.
• Follow and reinforce company IT security policies and procedures.
• Assist with endpoint security, antivirus/EDR, MFA, password management, and access controls.
• Identify and escalated potential security threats or suspicious activity.
• Assist with software updates, patching, device security, and vulnerability remediation.
• Help maintain appropriate security practices for company and employee data.
• Participate in technology implementations, upgrades, migrations, and system rollouts.
• Assist with deployment and configuration of new hardware and software.
• Help evaluate technology solutions and make recommendations based on business needs.
• Develop and maintain technical documentation, procedures, and knowledge-base materials.
• Identify recurring issues and recommend solutions that improve reliability and user productivity.
• Coordinate with vendors, contractors, and internal stakeholders on IT projects.

Skills

Windows support

Microsoft 365

Active Directory / Entra ID

TCP/IP networking

Endpoint security

Executive support

Customer service

Documentation

Troubleshooting

Tools

Microsoft Intune

Ticketing systems

Entra ID / Active Directory

VPN

Job description

SearchBuddy is seeking a Senior Information Technology & Helpdesk Technician in Palm Springs, CA, on-site. The role provides hands-on support across the organization, serving as a primary contact for employees, executives, and field personnel to ensure reliable day-to-day IT operations.

Responsibilities include troubleshooting hardware, software, networking, security, and user access, as well as supporting IT projects, onboarding, and infrastructure improvements.