IT Helpdesk Coordinator — Legal Firm Support

Fagen Friedman & Fulfrost LLP; San Diego (CA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) with profit-sharing

Annual bonus opportunities

Job summary

F3 Law in San Diego seeks an IT Helpdesk Coordinator to be the first point of contact for attorneys and staff, ensuring that technology accelerates their legal work. You will diagnose issues, provide timely resolutions, and maintain confidentiality of client and firm matters.

The role requires strong customer service, hands-on support across desktops, laptops, phones and conference rooms, plus the ability to escalate and document solutions.

Qualifications

• Expert proficiency in Microsoft Office, iManage DMS, SQL Server Administration, and Active Directory/Group Policy.
• Minimum 2 years IT helpdesk experience; MCP preferred.
• Strong technical, troubleshooting and analytical skills.
• Able to work independently with minimal supervision; strong customer service orientation.

Responsibilities

• Diagnose IT problems on desktops, laptops, and phone systems and provide effective resolutions.
• Provide regular progress updates to users and communicate timelines for resolution.
• Escalate complex issues and track them to resolution.
• Provide hardware and software support, including installation of new software and updates across sites.
• Provide expertise to all users and answer queries for support or training on systems and software.
• Follow documented IT procedures and suggest improvements to documentation.

Skills

Microsoft Office

iManage DMS

SQL Server Administration

Citrix Metaframe Server

Active Directory/Group Policy

Windows 2010

Workstation imaging & deployment

ShoreTel IP Phone System

Customer service

Troubleshooting

End-user support

Team collaboration

Education

High School Diploma or equivalent

Associate’s degree or equivalent preferred

Job description

F3 Law in San Diego seeks an IT Helpdesk Coordinator to be the first point of contact for attorneys and staff, ensuring that technology accelerates their legal work. You will diagnose issues, provide timely resolutions, and maintain confidentiality of client and firm matters.

The role requires strong customer service, hands-on support across desktops, laptops, phones and conference rooms, plus the ability to escalate and document solutions.