On-Site IT Help Desk & Hardware Technician

Dahl Automotive; La Crosse (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401k with automatic 3% company match

Life insurance

Disability insurance

Accident insurance

Vehicle/service discounts

Job summary

Dahl Automotive in La Crosse, WI is seeking an IT Help Desk Technician to join our on-site team. You will provide first-line support across the organization, troubleshoot software and hardware, and help keep our technology running smoothly.

This role emphasizes problem solving, teamwork, and clear communication as you work with end users and an external IT provider to resolve issues and maintain devices.

Qualifications

• Basic knowledge of Windows operating systems and common business applications.
• Strong written and verbal communication skills.
• Organized, approachable, and team-oriented personality.
• Ability to work independently with minimal supervision.
• Strong time management and prioritization skills.
• Pleasant and professional demeanor in all communications.
• Ability to multitask and manage daily responsibilities.
• Valid driver’s license with a clean driving record.

Responsibilities

• Serve as the first point of contact for help desk support via tickets, calls, emails, and inquiries; troubleshoot and resolve software, connectivity, and basic hardware issues.
• Diagnose, troubleshoot, and coordinate solutions with end users and external IT provider.
• Install, configure, and maintain endpoint hardware and printers/scanners/cameras.
• Install, configure, upgrade, and repair Windows devices and standardized apps; perform imaging and deployments.
• Maintain end-user hardware and infrastructure documentation and records.
• Assist with on-site hardware inventory and preventive maintenance.
• Collaborate with IT leadership and external providers on major issues and projects.
• Support additional IT initiatives and occasional travel to other locations as needed.

Skills

Windows basics

Written & verbal communication

Organized & team-oriented

Independent work

Time management

Customer-friendly demeanor

Multitasking

Valid driver’s license

Tools

Remote support tools

Job description

Dahl Automotive in La Crosse, WI is seeking an IT Help Desk Technician to join our on-site team. You will provide first-line support across the organization, troubleshoot software and hardware, and help keep our technology running smoothly.

This role emphasizes problem solving, teamwork, and clear communication as you work with end users and an external IT provider to resolve issues and maintain devices.