Level 1 Help Desk/Hardware Technician

Dahl-Automotive; La Crosse (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k with company match

Job summary

Dahl Automotive in La Crosse, WI is seeking an IT Help Desk Technician to provide first-line on-site support across our locations. You’ll troubleshoot software, hardware, and network issues, install and configure devices, and collaborate with the IT Director and external providers to keep operations running smoothly.

This role rewards clear communication, teamwork, and the ability to work independently. Occasional travel to other company locations is required; a valid driver’s license is

Qualifications

• Basic knowledge of Windows operating systems and common business applications.
• Ability to troubleshoot hardware and provide remote support.

Responsibilities

• Serve as first point of contact for help desk tickets via phone and email.
• Install, configure, relocate, and maintain PCs, peripherals, and network endpoint hardware.
• Troubleshoot software, applications, and basic network/hardware issues.

Skills

Windows OS

Hardware troubleshooting

Remote support

Communication skills

Teamwork

Job description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving, and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

Dahl Automotive continues to grow, and we’re excited to add an IT Help Desk Technician to our team! This is an on-site position based primarily at work out of the La Crosse County locations. In this role, you’ll provide first-line IT help desk support across the organization while also handling hands-on hardware installation, troubleshooting, and maintenance. If you enjoy solving problems, staying active, and supporting a fast-paced team environment, this is a great opportunity to make a meaningful impact and grow your IT career with a company that values teamwork.

Your responsibilities and contributions:

Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets, calls, emails, and inquiries; efficiently troubleshoot and resolve software, application, network connectivity, access, and basic hardware issues.

Diagnose, troubleshoot, and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely, thorough, and effective solutions.

Install, configure, relocate, and maintain peripheral and network endpoint hardware, including printers, scanners, cameras, and other related equipment.

• Install, configure, upgrade, repair, and maintain Microsoft Windows PCs, laptops, tablets, smartphones, and standardized applications; perform imaging, software deployments, and basic hardware diagnostics/repairs.
• Install, relocate, configure, and maintain peripheral and network endpoint hardware including: printers, scanners, IP phones, signature pads, cameras, and other end-user devices.
• Assist with on-site hardware inventory, equipment needs identification, and maintenance of critical end-user infrastructure; perform preventive maintenance and hardware audits.
• Collaborate with the IT Director, Senior System Administrator, and external providers on major issues, vendor escalations, defective hardware returns, and project-related hardware tasks.

Maintain detailed and accurate documentation, checklists, and records related to help desk processes, hardware configurations, system setups, and issue resolution.

Support additional IT initiatives and responsibilities as assigned, including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.

Basic knowledge of Windows operating systems, common business applications, hardware troubleshooting, and remote support tools

Previous IT experience preferred, but not required

Strong written and verbal communication skills

Organized, approachable, and team-oriented personality

Ability to work independently with minimal supervision

Strong time management and prioritization skills

Pleasant and professional demeanor in all internal and vendor communications

Ability to multitask effectively and manage daily responsibilities without direct supervision

Valid driver’s license with a clean driving record

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.