Level 1 Help Desk/Hardware Technician

Dahl Automotive; La Crosse (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401k with automatic 3% company match

Life insurance

Disability insurance

Accident insurance

Vehicle/service discounts

Job summary

Dahl Automotive in La Crosse, WI is seeking an IT Help Desk Technician to join our on-site team. You will provide first-line support across the organization, troubleshoot software and hardware, and help keep our technology running smoothly.

This role emphasizes problem solving, teamwork, and clear communication as you work with end users and an external IT provider to resolve issues and maintain devices.

Qualifications

• Basic knowledge of Windows operating systems and common business applications.
• Strong written and verbal communication skills.
• Organized, approachable, and team-oriented personality.
• Ability to work independently with minimal supervision.
• Strong time management and prioritization skills.
• Pleasant and professional demeanor in all communications.
• Ability to multitask and manage daily responsibilities.
• Valid driver’s license with a clean driving record.

Responsibilities

• Serve as the first point of contact for help desk support via tickets, calls, emails, and inquiries; troubleshoot and resolve software, connectivity, and basic hardware issues.
• Diagnose, troubleshoot, and coordinate solutions with end users and external IT provider.
• Install, configure, and maintain endpoint hardware and printers/scanners/cameras.
• Install, configure, upgrade, and repair Windows devices and standardized apps; perform imaging and deployments.
• Maintain end-user hardware and infrastructure documentation and records.
• Assist with on-site hardware inventory and preventive maintenance.
• Collaborate with IT leadership and external providers on major issues and projects.
• Support additional IT initiatives and occasional travel to other locations as needed.

Skills

Windows basics

Written & verbal communication

Organized & team-oriented

Independent work

Time management

Customer-friendly demeanor

Multitasking

Valid driver’s license

Tools

Remote support tools

Job description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving, and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

Job Details

Dahl Automotive continues to grow, and we’re excited to add an IT Help Desk Technician to our team! This is an on-site position based primarily at work out of the La Crosse County locations. In this role, you’ll provide first-line IT help desk support across the organization while also handling hands-on hardware installation, troubleshooting, and maintenance. If you enjoy solving problems, staying active, and supporting a fast-paced team environment, this is a great opportunity to make a meaningful impact and grow your IT career with a company that values teamwork.

Your Responsibilities And Contributions

• Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets, calls, emails, and inquiries; efficiently troubleshoot and resolve software, application, network connectivity, access, and basic hardware issues.
• Diagnose, troubleshoot, and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely, thorough, and effective solutions.
• Install, configure, relocate, and maintain peripheral and network endpoint hardware, including printers, scanners, cameras, and other related equipment.
• Install, configure, upgrade, repair, and maintain Microsoft Windows PCs, laptops, tablets, smartphones, and standardized applications; perform imaging, software deployments, and basic hardware diagnostics/repairs.
• Install, relocate, configure, and maintain peripheral and network endpoint hardware including: printers, scanners, IP phones, signature pads, cameras, and other end-user devices.
• Assist with on-site hardware inventory, equipment needs identification, and maintenance of critical end-user infrastructure; perform preventive maintenance and hardware audits.
• Collaborate with the IT Director, Senior System Administrator, and external providers on major issues, vendor escalations, defective hardware returns, and project-related hardware tasks.
• Maintain detailed and accurate documentation, checklists, and records related to help desk processes, hardware configurations, system setups, and issue resolution.
• Support additional IT initiatives and responsibilities as assigned, including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.

Your Qualifications

• Basic knowledge of Windows operating systems, common business applications, hardware troubleshooting, and remote support tools
• Previous IT experience preferred, but not required
• Strong written and verbal communication skills
• Organized, approachable, and team-oriented personality
• Ability to work independently with minimal supervision
• Strong time management and prioritization skills
• Pleasant and professional demeanor in all internal and vendor communications
• Ability to multitask effectively and manage daily responsibilities without direct supervision
• Valid driver’s license with a clean driving record

Benefits

• paid time off
• medical
• dental
• vision
• 401k with automatic 3% company contribution
• life insurance
• disability insurance
• accident insurance
• discounts on vehicles and services
• and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.