IT Support Analyst Tier I - Hybrid with Travel

Lutheran Social Service of Minnesota; Saint Paul (MN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Paid certifications

Advancement opportunities

Job summary

Lutheran Social Service of Minnesota is hiring an IT Support Analyst Tier 1 in Saint Paul. The role serves as the first point of contact for IT help, with a hybrid schedule and travel to sites across the Twin Cities and Greater Minnesota as required.

Responsibilities include day-to-day helpdesk support, hardware/software maintenance, and contributing to a responsive IT environment for staff. Suitable for candidates with ticketing and basic networking experience and strong customer service skills.

Qualifications

• Experience with ticket management and IT support processes.
• Strong communication and interpersonal abilities.
• Good problem-solving and attention to detail.
• Ability to manage tasks to deadlines in a fast-paced environment.
• Demonstrated customer support experience.

Responsibilities

• Provide day-to-day helpdesk-based troubleshooting for staff.
• Configure, manage, and maintain workstation hardware and OS.
• Manage and maintain desktop application software.
• Handle additional projects as assigned.
• Support a large statewide network with complex connectivity.

Skills

Ticket management

Computer hardware

Basic network support

Communication skills

Problem-solving

Customer service

Job description

Lutheran Social Service of Minnesota is hiring an IT Support Analyst Tier 1 in Saint Paul. The role serves as the first point of contact for IT help, with a hybrid schedule and travel to sites across the Twin Cities and Greater Minnesota as required.

Responsibilities include day-to-day helpdesk support, hardware/software maintenance, and contributing to a responsive IT environment for staff. Suitable for candidates with ticketing and basic networking experience and strong customer service skills.