IT Support Analyst Tier I

Lutheran Social Service of Minnesota; Saint Paul (MN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Paid certifications

Advancement opportunities

Job summary

Lutheran Social Service of Minnesota is hiring an IT Support Analyst Tier 1 in Saint Paul. The role serves as the first point of contact for IT help, with a hybrid schedule and travel to sites across the Twin Cities and Greater Minnesota as required.

Responsibilities include day-to-day helpdesk support, hardware/software maintenance, and contributing to a responsive IT environment for staff. Suitable for candidates with ticketing and basic networking experience and strong customer service skills.

Qualifications

• Experience with ticket management and IT support processes.
• Strong communication and interpersonal abilities.
• Good problem-solving and attention to detail.
• Ability to manage tasks to deadlines in a fast-paced environment.
• Demonstrated customer support experience.

Responsibilities

• Provide day-to-day helpdesk-based troubleshooting for staff.
• Configure, manage, and maintain workstation hardware and OS.
• Manage and maintain desktop application software.
• Handle additional projects as assigned.
• Support a large statewide network with complex connectivity.

Skills

Ticket management

Computer hardware

Basic network support

Communication skills

Problem-solving

Customer service

Job description

We are hiring an IT Support Analyst Tier 1 in Saint Paul. This role is the first point of contact for employees who need IT help. The position is hybrid, with a mix of in‑office and work‑from‑home days. Some travel to sites across the Twin Cities and Greater Minnesota is required.

Experience with ticket management, computer hardware, and basic network support is preferred. Strong organization and communication skills are important for managing support requests and keeping users informed.

We offer on‑the‑job training, paid certifications, and clear opportunities for advancement. If you are motivated, enjoy helping others, and have strong customer service skills, we’d love to hear from you!

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us!

Primary Responsibilities for this position include:

• Provide day‑to‑day helpdesk‑based troubleshooting and technical support for LSS staff in support of agency services.
• Configure, manage, and maintain workstation hardware, operating systems, and connectivity used by LSS staff and functional areas.
• Manage and maintain desktop application software.
• Perform other projects as assigned.
• Provide workstation‑related technical expertise to a state‑wide network comprised of over 2500 staff at 13 networked and over 200 standalone sites. This includes approximately 1000 mobile (laptop) staff. Staffs connect to the network in a variety of ways which adds significant complexity to the support function.

Job Requirements:

• Technical certifications such as CompTIA A+ or those approved by the Director if IT Services are required.
• Professional interpersonal abilities with excellent written and verbal communication.
• Strong problem‑solving skills with a keen attention to detail.
• Ability to construct and perform tasks to deadlines.
• Demonstrated experience in a customer support role is required.
• Ability to adapt to changing priorities and work in a fast‑paced environment.
• Valid Driver’s License
• Must be cleared by a Bureau of Criminal Affairs (BCA) background study and have a drivers’ license; a Motor Vehicle Check (MVR) is required.