On-Site IT Help Desk Analyst – Growth & Perks

Blaze Credit Union; Saint Paul, Northern (MN, KY); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

low-cost medical

dental insurance

vision insurance

quarterly bonuses

generous vacation and sick time hours

paid leave options

up to 6% 401k contribution

tuition reimbursement

Job summary

Blaze Credit Union in Saint Paul, MN is seeking a Help Desk Analyst to support branch and corporate locations with phone, remote, and onsite assistance.

You will troubleshoot technical issues, document solutions, provision user accounts and MFA, install software, and coordinate with the Technical Assistance Center to keep systems running smoothly. Travel to branch offices for on-site support as needed.

Qualifications

• Minimum High School degree or equivalent.
• Two or more years of technical support or related IT experience preferred.
• Customer service experience preferred.
• A valid driver’s license without restrictions is required for this role.

Responsibilities

• Respond to service desk calls, tickets, and support requests.
• Troubleshoot, document, and resolve technical issues.
• Provide support through phone, remote, and onsite assistance.
• Collaborate with Technical Assistance Center team members to provide technology support for branch and corporate locations.
• Travel to branch locations as needed to provide onsite support, equipment deployment, maintenance, troubleshooting, and project assistance.
• Support branch openings, relocations, remodels, and technology-related initiatives.
• Provision and support user accounts, access requests, password resets, and multifactor authentication.
• Assist with software installations, upgrades, and technology deployments.
• Coordinate with vendors and internal departments to resolve technology issues and support business operations.
• Create and maintain technical documentation and knowledge base articles.
• Maintain technology inventory and asset records.

Skills

Windows OS

Microsoft 365

End-user devices

macOS familiarity

Ticketing systems

Troubleshooting

Customer service

Communication skills

Team collaboration

Education

High School diploma or equivalent

Tools

Help Desk software

Job description

Blaze Credit Union in Saint Paul, MN is seeking a Help Desk Analyst to support branch and corporate locations with phone, remote, and onsite assistance.

You will troubleshoot technical issues, document solutions, provision user accounts and MFA, install software, and coordinate with the Technical Assistance Center to keep systems running smoothly. Travel to branch offices for on-site support as needed.