IT Support Analyst Tier I

Lutheran Social Service of Minnesota; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Lutheran Social Service MN is hiring an IT Support Analyst Tier 1 in Saint Paul. This role is hybrid, with a mix of in-office and work-from-home days. Some travel to sites across the Twin Cities and Greater Minnesota is required.

Experience with ticket management, computer hardware, and basic network support is preferred. Strong organization and communication skills are important for managing support requests and keeping users informed.

Qualifications

• Technical certifications such as CompTIA A+ or Director-approved IT certifications.
• Strong interpersonal abilities with excellent written and verbal communication.
• Strong problem-solving skills with a keen attention to detail.
• Ability to construct and perform tasks to deadlines.
• Demonstrated experience in a customer support role is required.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Valid Driver’s License.

Responsibilities

• Provide day-to-day helpdesk-based troubleshooting and technical support for staff.
• Configure, manage, and maintain workstation hardware, operating systems, and connectivity.
• Manage and maintain desktop application software.
• Perform other projects as assigned.
• Provide workstation-related technical expertise to a state-wide network of staff across 13 sites and 2,500 staff including 1,000 mobile staff.

Skills

Ticket management

Computer hardware

Basic network support

Education

Associates degree in Information Technology

Bachelor's degree in Information Technology

Job description

We are hiring an IT Support Analyst Tier 1 in Saint Paul. This role is the first point of contact for employees who need IT help. The position is hybrid, with a mix of in-office and work-from-home days. Some travel to sites across the Twin Cities and Greater Minnesota is required.

Experience with ticket management, computer hardware, and basic network support is preferred. Strong organization and communication skills are important for managing support requests and keeping users informed.

We offer on-the-job training, paid certifications, and clear opportunities for advancement. If you are motivated, enjoy helping others, and have strong customer service skills, we'd love to hear from you!

Lutheran Social Service MNis a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us!

Primary Responsibilities for this position include:

• Provide day-to-day helpdesk-based troubleshooting and technical support for LSS staff in support of agency services.
• Configure, manage, and maintain workstation hardware, operating systems, and connectivity used by LSS staff and functional areas.
• Manage and maintain desktop application software.
• Perform other projects as assigned.
• Provide workstation-related technical expertise to a state-wide network comprised of over 2500 staff at 13 networked and over 200 standalone sites. This includes approximately 1000 mobile (laptop) staff. Staffs connect to the network in a variety of ways which adds significant complexity to the support function.

Job Requirements:

• Technical certifications such as CompTIA A+ or those approved by the Director if IT Services are required.
• Professional interpersonal abilities with excellent written and verbal communication.
• Strong problem-solving skills with a keen attention to detail.
• Ability to construct and perform tasks to deadlines.
• Demonstrated experience in a customer support role is required.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Valid Driver’s License

The successful candidate must be cleared by a Bureau of Criminal Affairs (BCA) background study and have a drivers’ license; a Motor Vehicle Check (MVR) is required.

Qualifications

Education

Preferred

Associates or better in Information Technology.

Bachelors or better in Information Technology.

Experience

Preferred

2 years:

IT Support, Desktop Technician Support or similar preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.