On-Site IT Generalist — Reno Tech & Support Leader

ZLINE Kitchen and Bath; Reno (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Match 6%

Health Savings Account

Flexible Spending Account

Paid Time Off

Advancement Opportunities

Dog-friendly Office

Job summary

ZLINE Kitchen and Bath in Reno, NV is seeking an IT Systems Administrator to own end-to-end IT support, device management, and network operations across on-site and remote locations. You will implement MDM, manage Google Workspace, and maintain security standards while collaborating with vendors and internal teams.

The role requires 3+ years in IT, strong Jamf experience, cloud app administration, and a willingness to travel to trade shows annually.

Qualifications

• 3+ years in IT support or systems administration, preferably as the go-to IT person for a small or mid-sized company.
• Hands-on experience managing macOS with an Apple MDM such as Jamf.
• Experience administering Google Workspace and supporting cloud business apps.
• Solid networking fundamentals: VLANs, DHCP, DNS, firewall rules, VPN, and Wi-Fi.
• Good security habits: MFA, least-privilege access, and careful handling of admin credentials.
• The judgment to set your own priorities, and the patience to explain technical problems in plain language.
• A habit of documenting what you build and fix.
• Willingness to travel to a trade show once per year.

Responsibilities

• Be the first stop for IT support across the company, on-site in Reno, and remotely for our other locations.
• Manage our Mac, iPhone, and iPad fleet through MDM: enrollment, configuration profiles, updates, and security baselines.
• Administer our business systems, including user accounts, permissions, licenses, and configuration.
• Own onboarding and offboarding, so access is ready on day one and removed the day someone leaves.
• Run our networks across sites: firewalls, switches, wireless, VPN, and VLANs, working with our ISPs.
• Keep the warehouse running: mobile scanners, label printers, laser printers, and shipping software.
• Support facilities tech, including electronic shelf labels and security cameras (including planning and deployment of NVR systems).
• Protect the company: respond to security alerts, complete security assessments for retail partners, and take down sites impersonating our brand.
• Manage IT vendors, contracts, and renewals, and recommend tools that save time or money.
• Technology project planning for trade shows (large-format video displays, sound systems, camera equipment)
• Write the documentation and SOPs that let coworkers solve common problems themselves.

Skills

IT support

MDM (Jamf)

Google Workspace

Networking basics

Security best practices

Documentation

Travel (annual)

Tools

Cisco Meraki

Salesforce

NetSuite

Shopify

Vonage

Job description

ZLINE Kitchen and Bath in Reno, NV is seeking an IT Systems Administrator to own end-to-end IT support, device management, and network operations across on-site and remote locations. You will implement MDM, manage Google Workspace, and maintain security standards while collaborating with vendors and internal teams.

The role requires 3+ years in IT, strong Jamf experience, cloud app administration, and a willingness to travel to trade shows annually.