On-Site IT Generalist — Luxury Auto Dealership

Autobahn; Fort Worth (TX); Sur place; USD 34 000 - 48 000; Plein temps

Résumé du poste

Autobahn in Fort Worth, TX seeks an IT Specialist/IT Generalist to provide frontline in-office IT support across dealership locations. This hands-on role handles Tier 1 issues, hardware/software and user-access problems, delivering strong customer service in a multi-site, fast-paced environment.

The ideal candidate has IT support experience, expertise in Microsoft 365 administration, Entra ID/Active Directory, Windows workstations, and VoIP.

Qualifications

• Experience in IT support, help desk, or IT generalist role.
• Proficient with Microsoft 365 administration and end-user support.
• Experience with Microsoft Entra ID and Active Directory for user accounts and access.
• Familiar with Windows workstations, common business apps, printers and peripherals.
• Ability to manage multiple tickets with clear documentation.
• Familiarity with Tekion DMS.
• Experience supporting business phone systems and VoIP.

Responsabilités

• Serve as the first point of contact for IT support requests (Tier 1).
• Troubleshoot hardware, software, connectivity, printing, account access, and user issues.
• Support Microsoft 365 apps and services (Outlook, Teams, and more).
• Assist with Entra ID/AD user accounts, passwords, permissions, and access.
• Escalate complex issues to IT teams or vendors when needed.
• Install, configure, and maintain workstations, laptops, printers, and peripherals.
• Assist with new-hire tech setup, deployments, and onboarding/offboarding.
• Coordinate with vendors to resolve hardware/software/telecom issues.
• Help maintain IT standards across dealership locations.

Connaissances

IT support

Microsoft 365

Entra ID/AD

Windows

Ticketing

Tekion DMS

VoIP

Outils

Tekion DMS

Description du poste

Autobahn in Fort Worth, TX seeks an IT Specialist/IT Generalist to provide frontline in-office IT support across dealership locations. This hands-on role handles Tier 1 issues, hardware/software and user-access problems, delivering strong customer service in a multi-site, fast-paced environment.

The ideal candidate has IT support experience, expertise in Microsoft 365 administration, Entra ID/Active Directory, Windows workstations, and VoIP.