Commercial AV Technician: Service & Troubleshooting

Network Cabling Services - NCS; Carrollton (TX); On-site; USD 34,000 - 55,000; Full time

Job summary

Network Cabling Services (NCS) is seeking an experienced AV Service Technician to support, troubleshoot, repair, and maintain commercial audiovisual systems in the Dallas–Fort Worth area. You will diagnose equipment issues, perform service calls, and ensure systems operate to meet customer expectations.

The role requires strong technical troubleshooting, excellent customer service, and the ability to work independently in commercial settings, including reading AV drawings and working on

Qualifications

• 2+ years of experience in commercial AV installation, service, or troubleshooting.
• Strong understanding of AV systems and signal flow.
• Experience troubleshooting audio, video, and control systems.
• Knowledge of HDMI, HDBaseT, Dante, and other AV connectivity technologies.
• Ability to read AV drawings, schematics, and wiring diagrams.
• Valid driver's license and reliable transportation.

Responsibilities

• Troubleshoot, diagnose, and repair commercial audiovisual systems.
• Perform service calls, maintenance, and equipment replacements.
• Identify and resolve issues involving audio, video, control systems, and connectivity.
• Troubleshoot AV equipment, including displays, projectors, speakers, amplifiers, microphones, and conferencing systems.
• Diagnose signal flow issues and verify proper system operation.
• Perform cable testing, termination, and basic structured cabling repairs.
• Read and interpret AV drawings, wiring diagrams, and technical documentation.
• Configure and troubleshoot AV equipment and control systems.
• Provide technical support to customers and end users.
• Document service calls, repairs, equipment issues, and resolutions.
• Coordinate with project managers and other technicians to resolve service issues.
• Maintain a professional appearance and provide excellent customer service.
• Follow company safety procedures and industry standards.

Skills

Customer service

Technical troubleshooting

Communication

Independent worker

Education

AVIXA CTS certification

Tools

HDMI

HDBaseT

Dante

Crestron

Extron

Q-SYS

Biamp

AMX

Job description

Network Cabling Services (NCS) is seeking an experienced AV Service Technician to support, troubleshoot, repair, and maintain commercial audiovisual systems in the Dallas–Fort Worth area. You will diagnose equipment issues, perform service calls, and ensure systems operate to meet customer expectations.

The role requires strong technical troubleshooting, excellent customer service, and the ability to work independently in commercial settings, including reading AV drawings and working on