On-Site IT Field Technician — Hardware Break-Fix Specialist

Gr8ttek; Saint Joseph (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Per call pay

Per diem

Job summary

Gr8ttek seeks a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break fix services on client products, troubleshoot, and make decisions based on guidelines. You may guide colleagues and handle service-call administration.

The role requires driving to client locations, lifting up to 50 lbs, and owning a basic repair toolkit. Competitive per-call pay is offered with a per diem option.

Qualifications

• Technical school certification or equivalent
• 1–2 years of relevant experience
• Valid driver’s license
• Own a basic repair tool kit

Responsibilities

• Provide customer break fix support for designated equipment
• Communicate clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Clear communication

Customer service

Troubleshooting

Administrative tasks

Asset control

Team guidance

Education

Technical school certification or equivalent

Tools

Repair toolkit

Job description

Gr8ttek seeks a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break fix services on client products, troubleshoot, and make decisions based on guidelines. You may guide colleagues and handle service-call administration.

The role requires driving to client locations, lifting up to 50 lbs, and owning a basic repair toolkit. Competitive per-call pay is offered with a per diem option.