On-Site IT Field Support Technician (Part-Time)

Gr8ttek, LLC; Saint Joseph (LA); On-site; USD 8,000 - 16,000; Part time

Benefits offered by this job

Per-call pay

Certification training

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist to join its Infrastructure Delivery team. You will perform hardware break-fix services at client sites, troubleshoot complex issues, and make decisions based on established guidelines. Reporting to the Territory Supervisor, you’ll handle the full cycle of service calls and asset control.

This role emphasizes customer service, clear communication, and reliable on-site support with potential for additional duties as needed.

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant experience.
• Ability to drive to client locations.
• Must own a basic repair toolkit.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks for each call.
• Responsible for control and return of assets and inventory.
• May provide guidance to colleagues.

Skills

Customer service

Troubleshooting

Written & verbal communication

Field service logistics

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek, LLC is seeking a part-time Field Specialist to join its Infrastructure Delivery team. You will perform hardware break-fix services at client sites, troubleshoot complex issues, and make decisions based on established guidelines. Reporting to the Territory Supervisor, you’ll handle the full cycle of service calls and asset control.

This role emphasizes customer service, clear communication, and reliable on-site support with potential for additional duties as needed.