On-Site IT Field Engineer – Windows, Office 365 & Networking

Corsica Technologies, Inc.; Scottsdale, Northern (AZ, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Corsica Technologies, Inc. is seeking a Field Service Engineer to provide on-site IT support for customers. This role serves as escalation point for L1 desktop issues and involves frequent travel to customer locations.

You will install and troubleshoot Windows desktops, Office 365, hardware, printers, and images, using service desk tools. Strong communication and documentation skills are essential, as is the ability to work with minimal supervision.

Qualifications

• High School diploma or GED.
• 4+ years of desktop support experience.
• Working knowledge of IT support concepts and practices.
• Strong written and verbal communication skills.

Responsibilities

• Install, upgrade, support and troubleshoot Windows desktop OS, Office 365 and other desktop apps.
• Install, upgrade, support and troubleshoot PC hardware, printers and peripherals.
• Manage desktop OS/images and application images.
• Work with PSA/service desk tools for assets, configurations, requests and incidents.
• Maintain PC asset inventory and returns of defective parts.
• Diagnose and resolve Windows applications and networking issues to minimize downtime.
• Troubleshoot network connectivity (wired and wireless) in LAN/WAN.
• Coordinate vendor support.
• Provide accurate friendly customer service.

Skills

Troubleshooting

Documentation

Time management

Written communication

Verbal communication

Multitasking

Organizational skills

Education

High School diploma or GED

Tools

SCCM

Active Directory (AD)

Remote-control tools

802.1x authentication

Job description

Corsica Technologies, Inc. is seeking a Field Service Engineer to provide on-site IT support for customers. This role serves as escalation point for L1 desktop issues and involves frequent travel to customer locations.

You will install and troubleshoot Windows desktops, Office 365, hardware, printers, and images, using service desk tools. Strong communication and documentation skills are essential, as is the ability to work with minimal supervision.