On-Site IT Engineer & Trusted Partner

Five Nines Technology Group; Lincoln (NE); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health care benefits

Laptop stipend

Internet stipend

Mobile phone stipend

Disability insurance (short/long-term)

401K with matching

Open PTO

Job summary

Five Nines Technology Group in Lincoln, Nebraska is seeking a Placement Engineer to be embedded at a single partner site, acting as their trusted technology advisor and extending their team.

You will own incident resolution end-to-end, support Microsoft apps, VMware, Citrix, and network services, manage tickets in ConnectWise, and help build durable IT documentation while collaborating with the Field Services team.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field.
• Minimum 1 year hands-on experience with Five Nines technology stack or MSP toolset.
• At least 2 years of customer service experience.
• At least 1 year of customer-facing, on-site support experience.

Responsibilities

• Own incident and service request resolution end-to-end for partner site.
• Support Microsoft core business apps, OS, WAN/LAN, VPN, Citrix, VMware, and Hyper-V.
• Manage daily workflow in ConnectWise with ticket hygiene and SLA adherence.
• Create and maintain IT documentation so knowledge lives in the system.
• Collaborate with Field Services to route complex issues and elevate when needed.
• Attend partner IT meetings and provide a credible technology voice.
• Coordinate on-site during project implementations with the team.
• Participate in meetings and training, contribute to committees.

Skills

Customer service experience

On-site support

ConnectWise

Citrix

VMware

Hyper-V

Education

Associate's degree in Information Technology

Bachelor's degree in Information Technology

Tools

ConnectWise

Citrix

VMware

Hyper-V

Job description

Five Nines Technology Group in Lincoln, Nebraska is seeking a Placement Engineer to be embedded at a single partner site, acting as their trusted technology advisor and extending their team.

You will own incident resolution end-to-end, support Microsoft apps, VMware, Citrix, and network services, manage tickets in ConnectWise, and help build durable IT documentation while collaborating with the Field Services team.