Tier 1 IT Helpdesk Pro – PTO & Benefits

New Charter Technologies, LLC; Chattanooga (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

New Charter Technologies, LLC is seeking a proactive Technical Support Representative to deliver Tier 1 IT support and be the first point of contact for end-users. The role involves troubleshooting, documenting issues, and coordinating with NOC and other IT tiers in a fast-paced environment.

The position is on-site in Chattanooga, TN, with Thursday and Friday 8am–5pm shifts and Saturday–Sunday 8am–8pm. Aiming for strong communication skills and at least 1 year of PC troubleshooting experience.

Qualifications

• Minimum of 1 year experience troubleshooting PC systems in a professional environment.
• Strong verbal and written communication skills.
• Ability to work independently.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or ticketing system.
• Diagnose and resolve Tier 1 issues in a timely and efficient manner.
• Escalate unresolved or advanced issues to higher-tier support teams with proper documentation.
• Follow standard operating procedures and stay updated with all technical support guidelines from the TSM.
• Perform routine preventative maintenance tasks, patch management, and assist with documentation.
• Support Network Operations projects by completing assigned subtasks.
• Maintain detailed logs of customer interactions and technical troubleshooting steps.

Skills

PC troubleshooting

Verbal communication

Written communication

Independent work

Job description

New Charter Technologies, LLC is seeking a proactive Technical Support Representative to deliver Tier 1 IT support and be the first point of contact for end-users. The role involves troubleshooting, documenting issues, and coordinating with NOC and other IT tiers in a fast-paced environment.

The position is on-site in Chattanooga, TN, with Thursday and Friday 8am–5pm shifts and Saturday–Sunday 8am–8pm. Aiming for strong communication skills and at least 1 year of PC troubleshooting experience.