IT Support Analyst

Johnson Service Group, Inc.; Chattanooga (TN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group, Inc. is seeking two IT End User Analysts (Level A) for the Chattanooga, TN corporate office. These 12-month contract roles provide Tier 1 support, handling hardware, software, and network issues in a fast-paced IT Customer Operations Center.

Responsibilities include on-site and phone support, ticket documentation, monitoring, escalation to Tier 2/3, and contributing to process improvements. TVA clearance is required, with on-call and possible travel as needed.

Qualifications

• Bachelor’s degree or equivalent education, training or experience.
• Foundational IT infra knowledge in networks or systems recommended.
• Clearance ability: TVA Sensitive clearance or equivalent.
• Willingness for on-call rotations and travel as needed.

Responsibilities

• Provide Tier 1 phone, on-site, and walk-up support for end users.
• Troubleshoot and diagnose routine hardware, software, and network issues.
• Document workflows and interactions in the ticketing system.
• Monitor IT alerts and escalate issues to Tier 2/3 as required.

Skills

Communication

Problem-solving

Customer service

Education

Bachelor's degree or equivalent

Tools

Networking

Client-server architectures

Server operating systems

Databases

Server virtualization

Storage area networks

Messaging systems

Job description

Job Title: IT End User Analyst (Level A)Location: Chattanooga, TN (Corporate Office / On-site) (TVA)Assignment Type: 12-Month Contract (Start Date: November 16, 2026 – End Date: November 15, 2027)Pay Rate: Up to $30.00 / hourAbout the RoleWe are seeking two highly motivated, customer-focused IT End User Analysts to join our team supporting the consolidated IT Customer Operations Center (ITCO) in Chattanooga, TN. In this developmental role, you will serve as the primary point of contact for technical support, delivering exceptional customer service and resolving routine hardware, software, and network issues in a fast-paced environment.Key ResponsibilitiesSupport & Coordination: Provide Tier 1 phone, on-site, and Service Desk Window (walk-up) support for end users.Troubleshooting & Diagnostics: Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults using established processes and procedures.Ticketing & Documentation: Accurately document workflows and user interactions within the Ticket Management System and maintain technical instructions for standard processes.Monitoring & Escalation: Evaluate messages from IT monitoring tools, take proactive action to resolve and prevent infrastructure issues, and escalate complex problems to Tier 2 or Tier 3 teams as required.Continuous Improvement: Recommend process improvements focused on problem prevention and operational efficiency.Coverage & Schedule: Provide shift rotational coverage as needed (including 24/7 availability when required for on-call rotations).Minimum Qualifications & RequirementsEducation: A Bachelor’s Degree in Computer Science, Engineering, Math, Business, or a related field of study; or equivalent education, training, and professional experience.Technical Knowledge: Foundational knowledge (through education or hands-on experience) of one or more IT infrastructure technologies, such as:Networking and client-server architecturesServer and desktop operating systemsDatabases, server virtualization, and storage area networksMessaging systemsKey Attributes: Exceptional communication skills, strong problem-solving abilities, and a commitment to delivering high-quality customer service.Clearance & Availability:Must be able to qualify for and maintain a TVA Sensitive clearance (or equivalent security clearance).Must be able and willing to assume on-call rotational assignments (including 24/7 availability as required).Ability to travel as needed to carry out project work or perform temporary duty at alternative sites based on business schedules.JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.#D300#LI-BK1