On-Site IT Dispatcher

Pacific Office Automation; Beaverton (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten IT-Dispatcher, der für die Unterstützung von Kundenanfragen verantwortlich ist. In dieser Rolle werden Sie Anrufe entgegennehmen, Supporttickets erstellen und eng mit Technikern zusammenarbeiten, um sicherzustellen, dass alle Kundenbedürfnisse schnell und effizient erfüllt werden. Das Unternehmen bietet eine Vielzahl von Vorteilen, darunter umfassende Versicherungspläne und ein 401K-Programm. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit, um in einem dynamischen Umfeld zu wachsen und zu lernen.

Benefits

Medizinische/Dental/Vision/Lebensversicherungspläne

FSA/HSA-Programme

401K – aggressive Unternehmensübereinstimmung

PTO, Urlaub, Krankheitsurlaub

Qualifications

• 1-2 Jahre Erfahrung im Dispatch oder Call Center mit IT-Kundensupport.
• Starke Kommunikationsfähigkeiten und Multitasking-Fähigkeiten erforderlich.

Responsibilities

• Entgegennahme von Supportanrufen und Erstellung von Supporttickets.
• Kommunikation mit Kunden, Technikern und Verkäufern.
• Identifizierung und Eskalation von Problemen an den Helpdesk.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Detailgenauigkeit

Microsoft Word

Microsoft Excel

Aktives Zuhören

Stressbewältigung

Education

Abschluss in einem relevanten Bereich

Tools

IT Ticketing Support Systeme

Unified Communications

Job description

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Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is seeking an On-Site IT Dispatcher with strong customer service skills and administrative abilities at our Beaverton, OR office.

Essential Job Duties

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Identify and escalate issues to Helpdesk.
• Document all call information according to standard operating procedures
• Use basic computer applications.
• Communicate with customers, technicians, and salespeople.
• Schedule service calls.
• Meet monthly service goals.
• Recognize, document, and alert the management team of trends in customer calls.
• Route calls to appropriate resources.
  
  

Qualifications

• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-pace environments while maintaining accuracy.
• Ability to calmly handle stressful situations.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Must have strong written and verbal communication skills.
• Must know how to use Microsoft Word and Excel.
• Bi-lingual is a plus+
  
  

Experience

• 1-2 years of previous dispatch experience and/or call center agent with IT customer support service experience.
• Experience using IT Ticketing Support systems.
• Experience using Unified Communications for business solutions. (Call Handling)
  
  

Benefits

• Medical/Dental/Vision/Life insurance plans
• FSA/HSA programs
• 401K – aggressive company match
• PTO, Vacation, Sick Leave
• $17-18/hr DOE
  
  

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#INDSP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Supplies & Equipment

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