On-Site IT Dispatcher

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for an on-site IT Dispatcher to join their dynamic team in Beaverton, OR. This role is perfect for someone with strong customer service skills and a knack for organization. As part of a company that values growth and diversity, you will be responsible for managing support calls, creating tickets, and ensuring customer satisfaction. This position offers an exciting opportunity to work in a fast-paced environment while contributing to the success of a reputable technology firm. If you thrive in a collaborative atmosphere and enjoy helping others, this role is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Match

Flexible Spending Account

Health Savings Account

Qualifications

• 1-2 years of experience in dispatch or IT customer support.
• Strong communication skills and ability to multi-task effectively.

Responsibilities

• Answer incoming support calls and create support tickets.
• Schedule service calls and document call information.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Attention to Detail

Computer Skills

Active Listening

Stress Management

Tools

Microsoft Word

Microsoft Excel

IT Ticketing Support Systems

Unified Communications

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer, providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is seeking an on-site IT Dispatcher with strong customer service skills and administrative abilities at our Beaverton, OR office.

Responsibilities

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Identify and escalate issues to Helpdesk.
• Document all call information according to standard operating procedures.
• Use basic computer applications.
• Communicate with customers, technicians, and salespeople.
• Schedule service calls.
• Meet monthly service goals.
• Recognize, document, and alert the management team of trends in customer calls.
• Route calls to appropriate resources.

Qualifications

• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-paced environments while maintaining accuracy.
• Ability to calmly handle stressful situations.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Must have strong written and verbal communication skills.
• Must know how to use Microsoft Word and Excel.
• Bi-lingual is a plus.

Experience

• 1-2 years of previous dispatch experience and/or call center agent with IT customer support service experience.
• Experience using IT Ticketing Support systems.
• Experience using Unified Communications for business solutions (Call Handling).

Benefits

• Medical/Dental/Vision/Life insurance plans.
• FSA/HSA programs.
• 401K – aggressive company match.
• $17-$18/hr DOE.

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.