On-Site IT Desk Specialist (Level I) – Secret Clearance

comptechcomputertechnologies; Pensacola (FL); On-site; USD 27,000 - 39,000; Full time

Job summary

CompTech Computer Technologies is seeking an IT Service Desk Specialist - Level I in Pensacola, FL on-site to provide first-line support for DHA users. You will diagnose hardware/software issues, document incidents, and escalate where needed, delivering strong customer service.

Requirements include 2 years IT support experience, AA/AAS or military training, CompTIA A+/Security+ certifications, and the ability to obtain a Secret clearance for DoD work.

Qualifications

• Two years of progressive IT support, help desk, or related work experience.
• Experience troubleshooting client-level hardware/software issues.
• Experience using a ticketing/IT service management system.
• Ability to follow established procedures and communicate clearly.

Responsibilities

• Serve as first point of contact for hardware, software, and user-access issues.
• Troubleshoot, diagnose, and resolve problems per procedures.
• Provide Tier I support for workstations, apps, and access.
• Create and document incidents and service requests in the ticketing system.
• Escalate unresolved issues to appropriate teams.
• Maintain clear, professional communication with customers.
• Follow incident-management processes and provide status updates.

Skills

Customer service mindset

Troubleshooting

Ticketing system usage

Communication skills

Education

Associate of Arts (AA) / Associate of Applied Science (AAS)

Military training considered

Tools

Ticketing System

DoD cyber requirements familiarity

Desktop support tools

Job description

CompTech Computer Technologies is seeking an IT Service Desk Specialist - Level I in Pensacola, FL on-site to provide first-line support for DHA users. You will diagnose hardware/software issues, document incidents, and escalate where needed, delivering strong customer service.

Requirements include 2 years IT support experience, AA/AAS or military training, CompTIA A+/Security+ certifications, and the ability to obtain a Secret clearance for DoD work.