On-Site IT Coordinator for DOE/NNSA Mission Support

Vision IT; Idaho; On-site; USD 70,000 - 100,000; Full time

Job summary

Vision IT is seeking an experienced IT Coordinator to support a potential contract with the U.S. Department of Energy's Naval Reactors Laboratory Field Office at the Idaho Branch Office, NRF.

The role is contingent upon contract award and involves on-site IT coordination, technical support, and project coordination for NRLFO personnel. Responsibilities include onboarding/offboarding, asset and software management, telecommunications support, issue resolution, documentation, and process

Qualifications

• Bachelor's degree or four years of IT experience.
• Demonstrated project management or IT project coordination experience.
• Microsoft certification or demonstrated proficiency with Word, Excel, SharePoint, and Outlook.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple tasks and work with multiple organizations.
• Eligibility to obtain and maintain DOE Facility Clearance.

Responsibilities

• Provide day-to-day IT support to NRLFO personnel and coordinate specialized technical support with site IT organizations.
• Respond to IT questions and troubleshoot hardware, software, connectivity, and user issues.
• Coordinate and track resolution of technical issues through appropriate IT support channels.
• Execute IT activities for employee onboarding and offboarding.
• Maintain a knowledgebase of NRLFO hardware, software, and technology resources.
• Support equipment refreshes, installations, configurations, deliveries, asset tracking and related docs.
• Assist with software approvals, installation, configuration, testing, and ongoing support.
• Coordinate connectivity issues involving non-enterprise systems and arrange training as needed.
• Monitor IT tickets and assist with prioritization, escalation, and resolution within SLAs.
• Identify recurring IT issues and recommend productivity improvements.

Skills

Communication

Organizational skills

Time management

Customer service

Independent work

Problem solving

Education

Bachelor's degree or 4 years IT experience

Tools

Microsoft Word

Microsoft Excel

Microsoft SharePoint

Microsoft Outlook

Job description

Vision IT is seeking an experienced IT Coordinator to support a potential contract with the U.S. Department of Energy's Naval Reactors Laboratory Field Office at the Idaho Branch Office, NRF.

The role is contingent upon contract award and involves on-site IT coordination, technical support, and project coordination for NRLFO personnel. Responsibilities include onboarding/offboarding, asset and software management, telecommunications support, issue resolution, documentation, and process