IT Coordinator Information Technology Scoville, ID

Bailey Information Technology Consultants, LLC; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bailey Information Technology, LLC (BIT, LLC) in Idaho is seeking an IT Coordinator with a DOE L ACCESS/ Secret clearance to oversee on-site IT support at the NRF Idaho facility. You will coordinate support requests, manage IT assets, and ensure infrastructure and processes run smoothly across hardware, software, and telecommunications.

As the primary IT contact for personnel at the IBO, you will onboard/offboard users, maintain documentation, monitor tickets, and implement IT policies and

Qualifications

• Bachelor's degree or 4 years of relevant experience.
• Project management experience.
• Microsoft certification or proficiency with Word, Excel, SharePoint and Outlook.

Responsibilities

• Provide IT support at all locations and coordinate on-site assistance.
• Execute employee onboarding and off-boarding IT actions.
• Maintain an IT knowledgebase for hardware/software and refresh cycles.
• Coordinate software installation, configuration and end-user support.
• Monitor Remedy tickets and ensure SLA adherence with NR IT staff.
• Document IT tasks and deliver weekly status updates to IT managers.
• Develop and document IT policies, processes, and procedures.

Skills

Project management

Verbal and written communication

Customer service

Education

Bachelor's degree or 4 years of relevant experience

Microsoft certification

Tools

Microsoft Word

Excel

SharePoint

Outlook

Job description

BAILEY INFORMATION TECHNOLOGY, LLC (BIT, LLC)
Position: IT Coordinator
DOE Naval Reactors Laboratory Field Office (NRLFO) — Mission Support Division Location Idaho Branch Office (IBO), Naval Reactors Facility (NRF), Idaho Full-Time / Part-Time Full-Time — 2,080 hours/period of performance (four 10-hour days/week) Hours Core hours 9:00 AM–3:00 PM local, Mon–Fri (general office hours may flex 6:00 AM–6:00 PM by mutual agreement) Required Clearance DOE L ACCESS/ Secret Employment Type Contract — contingent on contract award

About the Role

The Naval Reactors Facility Idaho Branch Office relies on dedicated, on-site IT support to keep personnel productive and connected across a wide range of hardware, software, and telecommunications needs. As the IT Coordinator, you will be the primary IT point of contact for personnel at the IBO, coordinating support requests, managing IT assets, and ensuring NRLFO's IT infrastructure and processes run smoothly.

Key Duties

• Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel; field general IT questions/issues and provide direct IT support.
• Execute employee on-boarding and off-boarding IT actions.
• Maintain a knowledgebase of current hardware and software in NRLFO to support maintenance, enhancements, and refresh cycles.
• Facilitate item delivery, asset tracking, installation requests, installation progress, product documentation, driver maintenance, and end-user feedback.
• Assist in the approval, installation, configuration, and ongoing support of software.
• Monitor status of open NRLFO Remedy tickets; assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure resolution within established service level agreements (SLAs).
• Identify IT-related trends and problems preventing NRLFO employees from accomplishing their work; recommend and coordinate solutions.
• Assist with telecommunications items (scheduling and troubleshooting) across voice, data, and video systems, including new/transferred employee telecom needs.
• Build/maintain documents tracking IT-related tasks and projects; deliver weekly briefings to NRLFO IT managers on project status, risks, and mitigation plans.
• Develop, maintain, and document IT-related policies, processes, and procedures.

Required Qualifications

• Bachelor's degree from an accredited college or university, OR a minimum of 4 years of relevant experience.
• Project management experience.
• Microsoft certification or demonstrated proficiency in Microsoft applications including Word, Excel, SharePoint, and Outlook.
• Demonstrated ability to articulate technical ideas and concepts through verbal and written communications in a clear and concise manner.

Preferred Qualifications

• Experience with software development processes.
• Strong customer service skills, coupled with strong teaming, organizational, and interpersonal skills.
• Demonstrated experience proactively resolving issues and improving processes.
• Demonstrated prioritization abilities and capacity to work on multiple tasks and see them through to completion.
• Experience supporting employees by facilitating inter-departmental communications and interactions between internal and external parties.
• Knowledge of systems administration (Active Directory, group policy, etc.).
• Knowledge of file management, transcription, and other administrative procedures.
• Experience developing and implementing new policies and processes.