On-Site IT & AV Support Analyst (Level II)

Wings Credit Union; Colorado Springs (CO); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

Employee Assistance Program

Paid Vacation

Tuition Reimbursement

Parental Leave

Job summary

Wings Credit Union is seeking a Level II IT Support Analyst to provide advanced end-user support for hardware, software, networking, AV systems, and peripherals. The role includes Active Directory administration, patch management, and scripting to automate tasks.

You will collaborate with IT teams, visit branches, maintain asset inventories, and ensure security standards. A two-year degree or equivalent experience plus 3+ years in tech support is required.

Qualifications

• For this role, an associate degree or equivalent experience is preferred and 3+ years in technical support is required.
• Familiarity with ITSM ticketing tools and modern Microsoft platforms is expected.
• Valid driver's license is required.

Responsibilities

• Provide Level II technical support for hardware, software, networking, and AV peripherals.
• Diagnose issues and drive timely resolution to minimize operation disruption.
• Administer Active Directory/Entra user accounts and access controls.
• Build and deploy software patches via MECM, Intune, and Patch My PC.
• Create and run PowerShell scripts for automation and maintenance.
• Maintain asset inventories and assist with equipment disposal.
• Support AV systems and video conference solutions across locations.

Skills

Technical support

ITSM

Analytical skills

Communication

Teamwork

Adaptability

Education

Associate degree

Tools

ServiceNow

Microsoft MECM

Intune

Active Directory/Entra

Microsoft Teams

Microsoft Office

Job description

Wings Credit Union is seeking a Level II IT Support Analyst to provide advanced end-user support for hardware, software, networking, AV systems, and peripherals. The role includes Active Directory administration, patch management, and scripting to automate tasks.

You will collaborate with IT teams, visit branches, maintain asset inventories, and ensure security standards. A two-year degree or equivalent experience plus 3+ years in tech support is required.