IT Support Technician II - Must Be Local

Sawgrass Country Club; Ponte Vedra Beach (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Sawgrass Country Club is seeking an IT Support Tech II to provide hands-on technical support for staff and facilities, ensuring secure access and smooth computer and AV operations.

The role covers hardware/software troubleshooting, user account management, and coordination with vendors. A proactive, service-oriented approach helps maintain a fast-paced club environment.

Qualifications

• 3+ years of hands-on IT support experience or technical training.
• Experience with Windows desktop OS, AD, DNS, DHCP, and Windows Server.
• Willingness to learn and adapt in a fast-paced club environment.

Responsibilities

• Identify, document, troubleshoot, and resolve hardware, software, and network issues.
• Manage user accounts, permissions, and network access per security policies.
• Monitor and maintain network security to prevent unauthorized access.
• Maintain inventories of IT equipment and AV gear.
• Coordinate with vendors to diagnose hardware/software issues.
• Assist with installation, configuration, maintenance, and upgrading of desktop systems.
• Support testing, deployment of new applications and systems.
• Train staff on proper use of hardware, software, and technology resources.
• Operate AV equipment for meetings, conferences, live-streaming, and events.

Skills

3 years of related hands-on experience

Windows Desktop Operating System

Active Directory

DNS

DHCP

Microsoft Windows Server

Azure Active Directory

RDP

A+

Network+

ITIL

Education

Technical training or related associate degree

Tools

VPN configuration

LAN management

VoIP systems

Job description

We are seeking a skilled and dependable IT Support Tech II to join our team and help keep the technology behind our club running smoothly. This role will provide hands-on technical support, troubleshoot hardware and software issues, and assist employees with their day-to-day technology needs. The ideal candidate is a proactive problem-solver with strong communication skills who takes pride in supporting a professional, fast-paced environment.

This is a full-time, on-site position, Sunday through Thursday, from 9:00 AM to 5:00 PM.

Job Duties and Responsibilities:

• Identify, document, troubleshoot, and resolve technical issues involving hardware, software, and network connectivity.
• Set up and manage user accounts, permissions, and network access in accordance with established security policies.
• Monitor and maintain network security, helping prevent unauthorized access to systems, company assets, and facilities.
• Maintain accurate inventories of computer hardware, software, and IT equipment.
• Maintain and troubleshoot LAN, VoIP telephone systems, and audiovisual (AV) systems and connections.
• Coordinate with vendors to diagnose and resolve technical issues with desktop hardware, software, and other technology systems.
• Recommend and implement system upgrades and enhancements to improve reliability, performance, and longevity.
• Assess departmental technology needs and assist with developing equipment and system specifications.
• Validate and approve VPN access for authorized remote users.
• Assist with the installation, configuration, maintenance, and upgrading of desktop systems.
• Support the testing, implementation, and deployment of new applications, systems, and technology.
• Train and assist staff on the proper and appropriate use of hardware, software, and technology resources.
• Operate audio and video equipment for meetings, conferences, live-streaming, recorded events, and other club functions.
• Set up, operate, monitor, and break down AV equipment, including soundboards, projection systems, and web-streaming services for single- and multi-room events.
• Maintain an accurate inventory of audiovisual equipment and related technology.
• Demonstrate strong technical knowledge and the ability to troubleshoot and resolve equipment and software issues effectively.
• Respond to equipment issues, technology changes, and support requests in a timely, professional, and solutions-oriented manner.

Technology is constantly evolving, and the software, hardware, network security, and data storage systems you will work with will continue to change. A commitment to ongoing learning and professional development will be essential to staying current with emerging technologies and maintaining the knowledge needed to support the club effectively.

What You Will Get to Do Every Day:

• Manage the day-to-day operation and performance of local area networks (LAN) and related wide area network (WAN) services in accordance with club policies and procedures.
• Maintain network security measures, including antivirus, spam protection, and access controls.
• Monitor, troubleshoot, and resolve LAN connectivity and performance issues to keep club operations running smoothly.

Job Qualifications and Requirements:

• 3 years of related hands-on work experience or technical training or equivalent combination of education and experience
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge
• Windows Desktop Operating System
• Active Directory
• DNS, DNS - Domain Name System
• DHCP
• Microsoft Windows Server
• Azure Active Directory
• RDP
• Preferred: A+, Network+, ITIL