Technical Support Analyst

Wings Credit Union

Colorado Springs (CO)

In loco

USD 40.000 - 45.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

401(k) match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

Employee Assistance Program

Paid Vacation

Tuition Reimbursement

Parental Leave

Descrizione del lavoro

Wings Credit Union is seeking a Level II IT Support Analyst to provide advanced end-user support for hardware, software, networking, AV systems, and peripherals. The role includes Active Directory administration, patch management, and scripting to automate tasks.

You will collaborate with IT teams, visit branches, maintain asset inventories, and ensure security standards. A two-year degree or equivalent experience plus 3+ years in tech support is required.

Competenze

For this role, an associate degree or equivalent experience is preferred and 3+ years in technical support is required.
Familiarity with ITSM ticketing tools and modern Microsoft platforms is expected.
Valid driver's license is required.

Mansioni

Provide Level II technical support for hardware, software, networking, and AV peripherals.
Diagnose issues and drive timely resolution to minimize operation disruption.
Administer Active Directory/Entra user accounts and access controls.
Build and deploy software patches via MECM, Intune, and Patch My PC.
Create and run PowerShell scripts for automation and maintenance.
Maintain asset inventories and assist with equipment disposal.
Support AV systems and video conference solutions across locations.

Conoscenze

Technical support

ITSM

Analytical skills

Communication

Teamwork

Adaptability

Formazione

Associate degree

Strumenti

ServiceNow

Microsoft MECM

Intune

Active Directory/Entra

Microsoft Teams

Microsoft Office

Descrizione del lavoro

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

Provide Level II technical assistance to end-users for hardware, software, networking, various peripherals, and audiovisual (AV) systems by diagnosing and resolving issues to ensure minimal disruption to daily operations. Collaborates with other technology teams to elevate and address more intricate problems. Responsible to build, configure and deploy equipment to ensure devices meet company and security standards. Manages user access by creating, modifying, and removing accounts in Active Directory, maintaining accurate and secure access controls.

Essential Functions

Provide level II technical support for hardware, software, networking, audio visual, and various peripherals ensuring timely resolution of issues
Performs vulnerability management on all end user equipment to include software, drivers, and tools
Performs Active Directory administration through creating, changing, and removing users accounts and workstations to maintain accurate and secure access controls
Builds application packages and deploys security patches and updates using various tools to include Patch My PC, Microsoft Intune, and Microsoft Endpoint Configuration Manager (MECM)
Creates and manages scripts using PowerShell and other common scripting tools
Manages the print servers and other print management systems
Visits branch locations to assist with any digital and technology needs
Administers End User Services owned systems to include installing, updating, configuring troubleshooting and supporting
Provides support for the credit union's audio/visual solutions and equipment. This includes video walls, digital sign displays, conference room equipment, video conference software and hardware, and online meeting software
Maintains accurate asset inventories for equipment and manages and documents the equipment disposal process and procedures
Documents and maintains all procedures for which this position is made responsible
Works with hardware and software vendors for evaluations, troubleshooting, and warranty repairs
Closely adheres to credit union security standards, policies, and procedures
Participate in the on-call rotation as required
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

Associate's Degree Two-year associates degree or equivalent work experience, preferred
3+ years related technical support experience, required

Technical or Specialized Knowledge/Skills

Familiarity with the following: ' Knowledge of ITSM ticketing systems and tools such as ServiceNow. ' Microsoft platforms and tools to include Microsoft Endpoint Configuration Manager, Intune, Active Directory/Entra, Teams, Office. ' Knowledge of Audio-Visual administration and support.
Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
Ability and aptitude to learn new and changing technologies quickly.
Ability to work with all levels of employees.
Strong organization and prioritization skills with the ability to manage multiple tasks to ensure timely and accurate completion
Demonstrates attention to detail in all tasks, ensuring accuracy and thoroughness.
Ability to work effectively in a team environment and collaborate with various other teams and departments.
Member Focused: Proven ability to build strong customer/member relationships and delivering customer/member-centric solutions.
Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.
Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.

Certifications Required

Valid driver's license and an acceptable driving record, required

Additional Information

PAY RANGE: $29 to $33 per hour (S14) plus 10% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS