On-Site IT Analyst | Data-Driven Troubleshooter

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

The Sherwin-Williams Company is seeking an Information Technology Analyst I in Cleveland, OH to act as a primary contact for personnel and vendors, gather and analyze data, and drive improvements in processes and outcomes. The role involves troubleshooting, problem management, and data-driven recommendations while working with stakeholders at all levels of the organization.

Responsibilities include coordinating with vendors, supporting store technology and operations installations, and

Qualifications

• 0-1 year IT experience.
• 0-1 year hardware and/or software experience.
• Associate Degree or 6 years of experience in IT or Business.

Responsibilities

• Provide a point of contact for company personnel and vendors.
• Troubleshoot and resolve complex store technology, network, and application issues.
• Coordinate with vendors and support teams to drive incidents to resolution.
• Open and update SNOW, Help Desk reports, and other tracking tools.
• Assist with Change Management preparations and implementations.

Skills

IT experience

Customer service

Data analysis

Troubleshooting

Education

Associate degree or equivalent

Tools

ServiceNow (SNOW)

Meister Task

Help Desk

Job description

The Sherwin-Williams Company is seeking an Information Technology Analyst I in Cleveland, OH to act as a primary contact for personnel and vendors, gather and analyze data, and drive improvements in processes and outcomes. The role involves troubleshooting, problem management, and data-driven recommendations while working with stakeholders at all levels of the organization.

Responsibilities include coordinating with vendors, supporting store technology and operations installations, and