On-Site Inventory & Customer Solutions Specialist

W.W. Grainger, Inc.; Freeport (ME); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

W.W. Grainger, Inc. is hiring an On-Site Service Representative to support customers in the Freeport, ME area. This full-time, hourly role focuses on stock management, exceptional service, and growth through KeepStock programs while partnering with sales to provide MRO solutions.

The position requires a minimum of 3 years in selling or service, a high school diploma, and the ability to lift 25–60 lbs. A valid driver’s license and insurance are required.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Inventory management

Route planning

Communication

Driver license

Education

High School Diploma

Job description

W.W. Grainger, Inc. is hiring an On-Site Service Representative to support customers in the Freeport, ME area. This full-time, hourly role focuses on stock management, exceptional service, and growth through KeepStock programs while partnering with sales to provide MRO solutions.

The position requires a minimum of 3 years in selling or service, a high school diploma, and the ability to lift 25–60 lbs. A valid driver’s license and insurance are required.