On-Site Inventory & Customer Service Specialist

TestEquity LLC; Town of Victor (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

TestEquity LLC in Victor, NY is seeking a Location Support Specialist to stock and manage on-site vendor managed inventory and provide exceptional customer service at client locations.

You will ensure accurate inventory levels, maintain clean and labeled inventory areas, coordinate with the sales team, and handle on-site issues with professionalism. Travel to customer sites within the designated area is required.

Qualifications

• Minimum 2+ years of customer service experience.
• Must be able to travel to customer sites within designated area.
• Must pass background check and drug screening.
• Stockroom experience is preferred.

Responsibilities

• Receive and stock weekly and emergency replenishment shipments.
• Inspect replenishment shipments for correct quantities and products.
• Conduct inventory cycle counts weekly or quarterly.
• Maintain clean, safe, organized, and labeled inventory areas.
• Resolve on-site customer issues promptly to promote loyalty.
• Collaborate with sales team to discuss on-site needs.
• Communicate regularly with sales team and customers.
• Meet individual and team metrics and company standards.
• Complete administrative tasks on non-scheduled stock days (up to 2 hours).

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Teams

Microsoft Outlook

Job description

TestEquity LLC in Victor, NY is seeking a Location Support Specialist to stock and manage on-site vendor managed inventory and provide exceptional customer service at client locations.

You will ensure accurate inventory levels, maintain clean and labeled inventory areas, coordinate with the sales team, and handle on-site issues with professionalism. Travel to customer sites within the designated area is required.