On-Site Inventory & Customer Service Specialist

TestEquity LLC; North Little Rock (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

TestEquity LLC is seeking a Location Support Specialist to stock and manage vendor managed inventory on site at various locations. This role is customer facing and emphasizes accurate inventory and safe, organized stock areas.

You will work with the sales team to relay on-site needs, resolve customer issues promptly, and perform weekly shipments and cycle counts, with a focus on accuracy and teamwork.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience required.
• Must be at least 18 years old.
• Must have a reliable mode of transportation.
• Must be willing to travel to customer sites in the designated area.
• Must pass a background clearance and drug screening.
• Effective communicator, comfortable interacting with customers and the sales team in person, over the phone, and email.
• Must be computer literate and able navigate required software programs including Microsoft Teams and Microsoft Outlook.
• Stockroom experience is preferred.

Responsibilities

• Receives and stocks weekly and emergency replenishment shipments.
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on site.
• Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels reflected in our vendor managed inventory software.
• Maintains vendor managed inventory areas clean, safe, organized, and labeled per company standards.
• Resolves on-site customer issues promptly and accurately to retain and promote loyalty.
• Works with sales team to identify and resolve issues on-site.

Skills

Customer service

Communication

Teamwork

Inventory management

Microsoft Teams

Microsoft Outlook

Stockroom

Education

High school diploma or GED

Tools

Microsoft Teams

Microsoft Outlook

Job description

TestEquity LLC is seeking a Location Support Specialist to stock and manage vendor managed inventory on site at various locations. This role is customer facing and emphasizes accurate inventory and safe, organized stock areas.

You will work with the sales team to relay on-site needs, resolve customer issues promptly, and perform weekly shipments and cycle counts, with a focus on accuracy and teamwork.