Client Support Specialist - On-Site in Billings

Reciprocity Industries LLC; Billings, Northern (MT, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Voluntary life, accident, critical Ill

Hospital indemnity

Short-term disability

Vacation, sick and floating holidays

Employee assistance program

Paid parental leave

401(k) retirement plan

Job summary

Reciprocity Industries LLC in Billings, MT is seeking a Client Support Specialist to deliver compassionate, high-quality service for Intake and Litigation departments in an on-site role.

You will respond to client inquiries, conduct intake interviews, verify eligibility, complete client questionnaires, organize documentation, and guide clients through legal processes with clarity and care. Strong communication, confidentiality, and teamwork are essential for success.

Qualifications

• Must be at least 18 years of age or older.
• Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
• Must be able to read, comprehend, and follow written and verbal instructions.

Responsibilities

• Respond to incoming calls and messages, ensuring clients feel heard, respected, and supported.
• Conduct interviews and complete intake forms to gather and verify client information.
• Determine client eligibility based on established criteria.
• Clearly explain legal processes and resources.
• Facilitate timely completion of contracts and forms, including obtaining required signatures.
• Provide ongoing reassurance to clients to maintain trust and satisfaction.
• Follow up to ensure all documentation and required steps are accurately completed.
• Maintain adherence to company standards and intake procedures for consistent service quality.
• Identify and suggest improvements to enhance client experience and operational efficiency.
• Collaborate with intake or litigation support team and management to achieve performance goals.
• Participate in regular training sessions to stay informed on campaigns and procedures.
• Perform other tasks as required by management, ensuring a flexible approach to various needs.

Skills

Customer service

Communication

Confidentiality

Teamwork

Documentation

Attention to detail

Adaptability

Tools

Microsoft Office

Adobe

Job description

Reciprocity Industries LLC in Billings, MT is seeking a Client Support Specialist to deliver compassionate, high-quality service for Intake and Litigation departments in an on-site role.

You will respond to client inquiries, conduct intake interviews, verify eligibility, complete client questionnaires, organize documentation, and guide clients through legal processes with clarity and care. Strong communication, confidentiality, and teamwork are essential for success.