Empathetic On-Site Client Support Specialist – Billings

Reciprocity Industries, LLC; Billings (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee assistance program

Parental leave

Job summary

Reciprocity Industries, LLC in Billings, MT is seeking a Client Support Specialist to deliver compassionate, high-quality service to Intake and Litigation teams. This on-site role requires handling client inquiries, conducting intake interviews, verifying eligibility, and guiding clients through legal processes.

You will respond to calls, complete intake forms, explain procedures, secure signatures, and ensure documentation is accurate.

Qualifications

• Must have strong customer service and communication skills.
• Ability to gather accurate client information and complete intake forms.
• Experience in handling confidential information with professionalism.

Responsibilities

• Respond to calls and messages, ensuring clients feel heard and supported.
• Conduct intake interviews and verify client information.
• Determine eligibility based on criteria and explain processes clearly.
• Ensure timely completion of documents and obtain signatures.
• Collaborate with teams to meet performance goals.
• Identify improvements to enhance client experience.

Skills

Customer Service

Verbal Communication

Confidentiality

Teamwork

Documentation

Attention to Detail

Adaptability

Ownership

Tools

Microsoft Office

Adobe

Job description

Reciprocity Industries, LLC in Billings, MT is seeking a Client Support Specialist to deliver compassionate, high-quality service to Intake and Litigation teams. This on-site role requires handling client inquiries, conducting intake interviews, verifying eligibility, and guiding clients through legal processes.

You will respond to calls, complete intake forms, explain procedures, secure signatures, and ensure documentation is accurate.