On-Site Infra & Network Engineer I | IT Systems Support

Pima County; Lakeside Park South (MD); On-site; USD 65,000 - 72,000; Full time

Job summary

Pima County in Tucson, AZ is seeking an ICT Infrastructure Analyst to design, implement, and support the court IT network, communications infrastructure, and computer systems within the Information Technology Services Division. This on-site role collaborates with Infrastructure Systems and Network Engineers under management.

The position requires a Bachelor's degree in computer science/MIS or related field and at least three years of technical support experience.

Qualifications

• Bachelor's degree in computer science, MIS or related field and three years of related experience.
• Authorized to work in the United States; pass background check as per policy.
• Familiarity with network and server operations, security, and troubleshooting.

Responsibilities

• Assist in implementing, maintaining, and supporting computing infrastructure and systems.
• Document procedures and update technical records.
• Support basic capacity planning and disaster recovery activities.
• Set up new users, resources, and monitor account status following security procedures.
• Assist with routine infrastructure administrative tasks like updating documentation and inventories.
• Provide first-level support for Microsoft cloud platform and Office 365 administration.
• Monitor backups and storage management; report issues to senior staff.
• Participate in change management and application performance tuning activities.
• Respond to help desk and service ticket escalation with timely communication and resolution.
• Support documentation, installation, configuration, and maintenance of network, server and data storage environments.
• Assist with monitoring and maintaining network devices such as switches, routers, VOIP, and firewalls.
• Participate in patching and updating operating systems and applications.
• Participate in emergency after-hours support on a rotating basis.
• Perform other related duties and projects as assigned.

Skills

Networking basics

Security concepts

Troubleshooting

Communication skills

Documentation practices

Education

Bachelor's degree in computer science / MIS / related field

Tools

Office 365

Microsoft cloud platform

Job description

Pima County in Tucson, AZ is seeking an ICT Infrastructure Analyst to design, implement, and support the court IT network, communications infrastructure, and computer systems within the Information Technology Services Division. This on-site role collaborates with Infrastructure Systems and Network Engineers under management.

The position requires a Bachelor's degree in computer science/MIS or related field and at least three years of technical support experience.