ITSD – Infrastructure Systems & Network Engr I

Pima County; Lakeside Park South (MD); On-site; USD 65,000 - 72,000; Full time

Job summary

Pima County in Tucson, AZ is seeking an ICT Infrastructure Analyst to design, implement, and support the court IT network, communications infrastructure, and computer systems within the Information Technology Services Division. This on-site role collaborates with Infrastructure Systems and Network Engineers under management.

The position requires a Bachelor's degree in computer science/MIS or related field and at least three years of technical support experience.

Qualifications

• Bachelor's degree in computer science, MIS or related field and three years of related experience.
• Authorized to work in the United States; pass background check as per policy.
• Familiarity with network and server operations, security, and troubleshooting.

Responsibilities

• Assist in implementing, maintaining, and supporting computing infrastructure and systems.
• Document procedures and update technical records.
• Support basic capacity planning and disaster recovery activities.
• Set up new users, resources, and monitor account status following security procedures.
• Assist with routine infrastructure administrative tasks like updating documentation and inventories.
• Provide first-level support for Microsoft cloud platform and Office 365 administration.
• Monitor backups and storage management; report issues to senior staff.
• Participate in change management and application performance tuning activities.
• Respond to help desk and service ticket escalation with timely communication and resolution.
• Support documentation, installation, configuration, and maintenance of network, server and data storage environments.
• Assist with monitoring and maintaining network devices such as switches, routers, VOIP, and firewalls.
• Participate in patching and updating operating systems and applications.
• Participate in emergency after-hours support on a rotating basis.
• Perform other related duties and projects as assigned.

Skills

Networking basics

Security concepts

Troubleshooting

Communication skills

Documentation practices

Education

Bachelor's degree in computer science / MIS / related field

Tools

Office 365

Microsoft cloud platform

Job description

Job Description Summary

Assists in the design, implementation, and support of the court information technology network, communications infrastructure, and computer systems within the Information Technology Services Division. This position is responsible for helping maintain and support the day-to-day infrastructure needs at all court locations, primarily performing tasks in collaboration with Infrastructure Systems and Network Engineers and under the supervision of management.

This is a classified position that reports to the Manager, Systems Infrastructure and Networking. The Incumbent performs duties under general supervision and has no supervisory responsibilities.

To ensure compliance with federal employment eligibility verification requirements, applicants should use the legal name shown on their government-issued identity and employment authorization documents. If hired, the legal name used for Form I-9 and E-Verify processing must match the documentation presented at onboarding. Preferred names may be used where appropriate for workplace communications and directory listings, but all legally required employment records must reflect the employee's legal name.

Job Description

This is an on-site position located at 240 N. Stone Ave; Tucson, AZ 85701

No relocation assistance will be provided.

Selected candidates for this position must be authorized to work in the United States and will need to provide documentation of eligibility on the first day of employment.

The court does not provide any type of visa sponsorship.

All candidates are required to pass a background check in accordance with Superior Court policy. Any applicant who does not meet background-check requirements will be disqualified from further consideration.

Salary Range : $65, 457.60 to $72009.60

Minimum Qualifications:

A Bachelor's degree with a major in computer science, management information systems, or a related field, and three (3) years of experience in computer related technical support, computer operations OR, any equivalent combination of experience and/or education approved by Human Resources.

Essential Duties

• Assists Infrastructure Systems and Network Engineers in implementing, maintaining, and supporting computing infrastructure and systems.
• Helps document procedures and update technical records.
• Supports basic capacity planning and disaster recovery activities.
• Participates in setting up new users, resources, and monitoring account status following court security procedures.
• Helps with routine infrastructure administrative tasks like updating documentation and performing hardware/software inventories.
• Provides first-level support for Microsoft cloud platform and Office 365 administration.
• Monitors backups and storage management procedures, reporting issues to senior staff.
• Participates in change management and application performance tuning activities.
• Participates in responding to help desk and service ticket escalation, following established procedures, and ensuring timely communication and resolution.
• Supports documentation, installation, configuration, and maintenance of network, server and data storage environments.
• Assists with monitoring and maintaining network devices, such as switches, routers, VOIP and firewalls.
• Participates in patching and updating operating systems and applications.
• Additional Responsibilities/Duties:
• Participates in emergency after-hours support on a rotating basis.
• Performs other related duties and projects as assigned.

Knowledge of:

Must have:

• Basic understanding of network and computer system operations, security, and troubleshooting.
• Familiarity with directory services, policy management, and standard database concepts.
• Ability to learn and apply new technologies related to virtual server environments and automation tasks.
• Skills in operating and configuring desktop computers, routers, switches, and firewalls.
• Strong communication skills and ability to work with various court employees and vendors.
• Willingness to participate in ongoing training, professional development, and mentorship.
• Familiarity with industry-standard documentation practices and how to maintain accurate records for system configurations and updates.
• Foundational knowledge of networking concepts, including IP addressing, basic routing, and cabling standards.
• Ability to learn and use organization-specific applications and tools.
• Ability to follow safety protocols and adhere to company policies while working on projects and tasks.

Licenses and Certificates:

• Must have a valid Arizona driver's license at the time of appointment. Must have a current
• Microsoft or Cisco certification or have the ability to acquire the certification within a year.

Physical/Sensory Items:

• Typically performs duties in an office environment and may lift materials and/or equipment 35 lbs. or less.
• Occasional after hours and weekend hours are required to support system implementations, upgrades or respond to emergency after hours support tickets

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.