ITSD – Infrastructure Systems & Network Engr I

Pima County; United States; On-site; USD 65,000 - 72,000; Full time

Job summary

Pima County Information Technology Services Division seeks an IT Infrastructure Technician to assist in designing, implementing, and supporting the court information technology network, communications infrastructure, and computer systems. This on-site role requires collaboration with Infrastructure Systems and Network Engineers and reports to management in Tucson, AZ.

Minimum qualifications include a Bachelor's degree in computer science, MIS, or related field and three years of technical

Qualifications

• Must have a Bachelor's degree in computer science, MIS, or related field and three years of technical support/operations experience.
• Basic understanding of network and computer system operations, security, and troubleshooting.
• Familiarity with directory services, policy management, and standard database concepts.

Responsibilities

• Assist in implementing, maintaining, and supporting computing infrastructure and systems.
• Document procedures and update technical records.
• Support basic capacity planning and disaster recovery activities.
• Set up new users and monitor account status per security procedures.
• Perform hardware/software inventories and update documentation.
• Provide first-level Microsoft cloud platform and Office 365 administration support.
• Monitor backups and storage management, report issues to senior staff.
• Participate in change management and application performance tuning.

Skills

Networking basics

System operations

Troubleshooting

Education

Bachelor's degree in CS/IS or related field

Tools

Microsoft 365

Office 365 administration

Server & storage management tools

Job description

Job Description Summary

Assists in the design, implementation, and support of the court information technology network, communications infrastructure, and computer systems within the Information Technology Services Division. This position is responsible for helping maintain and support the day-to-day infrastructure needs at all court locations, primarily performing tasks in collaboration with Infrastructure Systems and Network Engineers and under the supervision of management. This is a classified position that reports to the Manager, Systems Infrastructure and Networking. The Incumbent performs duties under general supervision and has no supervisory responsibilities.

This is an on-site position located at 240 N. Stone Ave; Tucson, AZ 85701. No relocation assistance will be provided. Selected candidates for this position must be authorized to work in the United States and will need to provide documentation of eligibility on the first day of employment. The court does not provide any type of visa sponsorship. All candidates are required to pass a background check in accordance with Superior Court policy. Any applicant who does not meet background‑check requirements will be disqualified from further consideration.

Salary Range: $65, 457.60 to $72009.60

Minimum Qualifications

• A Bachelor's degree with a major in computer science, management information systems, or a related field, and three (3) years of experience in computer related technical support, computer operations OR, any equivalent combination of experience and/or education approved by Human Resources.

Essential Duties

• Assists Infrastructure Systems and Network Engineers in implementing, maintaining, and supporting computing infrastructure and systems.
• Helps document procedures and update technical records.
• Supports basic capacity planning and disaster recovery activities.
• Participates in setting up new users, resources, and monitoring account status following court security procedures.
• Helps with routine infrastructure administrative tasks like updating documentation and performing hardware/software inventories.
• Provides first-level support for Microsoft cloud platform and Office 365 administration.
• Monitors backups and storage management procedures, reporting issues to senior staff.
• Participates in change management and application performance tuning activities.
• Participates in responding to help desk and service ticket escalation, following established procedures, and ensuring timely communication and resolution.
• Supports documentation, installation, configuration, and maintenance of network, server and data storage environments.
• Assists with monitoring and maintaining network devices, such as switches, routers, VOIP and firewalls.
• Participates in patching and updating operating systems and applications.

Additional Responsibilities/Duties

• Participates in emergency after-hours support on a rotating basis.
• Performs other related duties and projects as assigned.

Knowledge of

• Must have: Basic understanding of network and computer system operations, security, and troubleshooting.
• Familiarity with directory services, policy management, and standard database concepts.
• Ability to learn and apply new technologies related to virtual server environments and automation tasks.
• Skills in operating and configuring desktop computers, routers, switches, and firewalls.
• Strong communication skills and ability to work with various court employees and vendors.
• Willingness to participate in ongoing training, professional development, and mentorship.
• Familiarity with industry-standard documentation practices and how to maintain accurate records for system configurations and updates.
• Foundational knowledge of networking concepts, including IP addressing, basic routing, and cabling standards.
• Ability to learn and use organization-specific applications and tools.
• Ability to follow safety protocols and adhere to company policies while working on projects and tasks.

Licenses and Certificates

• Must have a valid Arizona driver’s license at the time of appointment.
• Must have a current Microsoft or Cisco certification or have the ability to acquire the certification within a year.

Physical/Sensory Items

• Typically performs duties in an office environment and may lift materials and/or equipment 35 lbs. or less.
• Occasional after hours and weekend hours are required to support system implementations, upgrades or respond to emergency after hours support tickets.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.

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