On‑Site HVAC Solutions Consultant

Lennox International; West Columbia (SC); On-site; USD 66,000 - 86,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability

Birthing leave

Job summary

Lennox International’s Allied Air Enterprises division seeks an HVAC Technical Consultant in South Carolina to support dealers, contractors, and field sales personnel. You will diagnose and resolve HVAC/R issues, provide installation assistance, and document inquiries to improve service delivery.

The role emphasizes furnace expertise, strong communication, and the ability to handle multiple technical requests. This is a fully on-site position with company benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• At least 2 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong communication skills (verbal and written).
• Furnace experience is a strong must.

Responsibilities

• Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
• Provides troubleshooting and installation assistance of HVAC/R equipment.
• Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
• Provides technical documentation to internal and external customers.
• Guides caller to the appropriate field personnel if first‑hand attention is required.
• Documents all received phone and email inquiries into the database system.
• Identifies and helps implement process improvements.

Skills

Customer service

Troubleshooting

Analytical skills

Multitasking

Education

High school diploma or equivalent experience

2+ years technical consulting experience

5+ years HVAC/R installation/service experience

Tools

SAP

Microsoft Office

Job description

Lennox International’s Allied Air Enterprises division seeks an HVAC Technical Consultant in South Carolina to support dealers, contractors, and field sales personnel. You will diagnose and resolve HVAC/R issues, provide installation assistance, and document inquiries to improve service delivery.

The role emphasizes furnace expertise, strong communication, and the ability to handle multiple technical requests. This is a fully on-site position with company benefits and growth opportunities.