HVAC Technical Consultant

Lennox International; West Columbia (SC); On-site; USD 66,000 - 86,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability

Birthing leave

Job summary

Lennox International’s Allied Air Enterprises division seeks an HVAC Technical Consultant in South Carolina to support dealers, contractors, and field sales personnel. You will diagnose and resolve HVAC/R issues, provide installation assistance, and document inquiries to improve service delivery.

The role emphasizes furnace expertise, strong communication, and the ability to handle multiple technical requests. This is a fully on-site position with company benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• At least 2 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong communication skills (verbal and written).
• Furnace experience is a strong must.

Responsibilities

• Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
• Provides troubleshooting and installation assistance of HVAC/R equipment.
• Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
• Provides technical documentation to internal and external customers.
• Guides caller to the appropriate field personnel if first‑hand attention is required.
• Documents all received phone and email inquiries into the database system.
• Identifies and helps implement process improvements.

Skills

Customer service

Troubleshooting

Analytical skills

Multitasking

Education

High school diploma or equivalent experience

2+ years technical consulting experience

5+ years HVAC/R installation/service experience

Tools

SAP

Microsoft Office

Job description

What Drives Success

WHAT YOU'LL BE DOING:

This HVAC consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.

Under general supervision, the HVAC Technical Consultant:

• Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
• Provides troubleshooting and installation assistance of HVAC/R equipment.
• Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
• Provides technical documentation to internal and external customers.
• Guides caller to the appropriate field personnel if first‑hand attention is required.
• Documents all received phone and email inquiries into the database system.
• Identifies and helps implement process improvements.

What We Are Looking For

WHAT WE ARE LOOKING FOR:

• High school diploma or equivalent experience required.
• At least 2 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Furnace experience is a strong must.
• Strong customer service skills. Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite. Experience with SAP preferred.
• 100% on-site

What We Offer

Compensation:This is a salaried non‑exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $66,000 - $86,100 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company's applicable plan.

Benefits:Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision‑making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

At Allied Air Enterprises, we’re proof of how effective good people can be. We’ve based our entire business on hiring talented, dedicated professionals and giving them the resources they need to thrive. Having the right people can elevate the attitude, ideas, quality, and commitment of any facility, and we’re proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees’ creativity and their desire to improve the world. We believe they help create products that are better for homeowners, better for the environment, and better for the professional dealers who install them every day.

Allied Air Enterprises is a separate division of Lennox International with corporate headquarters, manufacturing, and distribution facilities located in South Carolina. We’re committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air, we expect a lot from one another. It’s an environment built on principles of collaboration, mutual success, and transparency, with the goal of growing our business through the success of our customers and people. Sound like the kind of team for you?