On-Site HVAC Troubleshooter & Advisor

Lennox; West Columbia (SC); On-site; USD 66,000 - 86,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

401(k) retirement plan

Paid time off

Job summary

Lennox is seeking an HVAC Technical Consultant to provide technical assistance and troubleshooting to dealers, contractors, and field personnel. You will diagnose refrigeration and HVAC issues, document inquiries, and guide callers to the right resources for timely resolution.

This on-site role requires furnace experience, strong communication, and customer service skills. Expect 5+ years in HVAC installation/service with proficiency in Microsoft Office and SAP.

Qualifications

• High school diploma or equivalent is required.
• At least 2 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Furnace experience is a strong must.
• Strong customer service skills. Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite. Experience with SAP preferred.
• 100% on-site work.

Responsibilities

• Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
• Provides troubleshooting and installation assistance of HVAC/R equipment.
• Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
• Provides technical documentation to internal and external customers.
• Guides caller to the appropriate field personnel if first-hand attention is required.
• Documents all received phone and email inquiries into the database system.
• Identifies and helps implement process improvements.

Skills

HVAC/R knowledge

Troubleshooting

Verbal communication

Written communication

Customer service

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

SAP

Job description

Lennox is seeking an HVAC Technical Consultant to provide technical assistance and troubleshooting to dealers, contractors, and field personnel. You will diagnose refrigeration and HVAC issues, document inquiries, and guide callers to the right resources for timely resolution.

This on-site role requires furnace experience, strong communication, and customer service skills. Expect 5+ years in HVAC installation/service with proficiency in Microsoft Office and SAP.