On-Site Housing Operations & Occupancy Coordinator

Johnson C Smith University Inc; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Johnson C Smith University Inc is seeking a Coordinator of Housing Operations and Residential Services to manage housing assignments, occupancy, and related administrative processes on campus in Charlotte, NC.

The role collaborates with Admissions, Student Accounts, Financial Aid, Facilities, Public Safety, Accessibility Services, and residence life staff to provide efficient housing services that support student success.

Qualifications

• Bachelor’s degree required and relevant experience in housing operations.
• Strong data management, reporting, and deadlines.
• Excellent customer service and collaboration skills.

Responsibilities

• Coordinate housing applications, assignments, room changes, and waitlists.
• Maintain occupancy records, dashboards, and reporting.
• Manage communications on deadlines, procedures, rates, and services.
• Coordinate openings, move-ins, and move-outs with appropriate offices.
• Oversee facilities requests, maintenance coordination, and safety readiness.
• Develop metrics and suggest process improvements to leadership.

Skills

Customer service

Written communication

Analytical

Organizational

Collaborative problem-solving

Education

Bachelor's degree in higher education administration or related field

Tools

Ellucian Colleague

Banner

StarRez

Job description

Johnson C Smith University Inc is seeking a Coordinator of Housing Operations and Residential Services to manage housing assignments, occupancy, and related administrative processes on campus in Charlotte, NC.

The role collaborates with Admissions, Student Accounts, Financial Aid, Facilities, Public Safety, Accessibility Services, and residence life staff to provide efficient housing services that support student success.