On-Site Hotel Sales Admin & VIP Support

The Hotel at Avalon; Annapolis (MD); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Health and wellness packages

Retirement plans

Travel benefits

Employee discounts

Job summary

The Westin Annapolis on-site sales administrative assistant role supports the Sales team with data entry, paperwork, and client liaison duties. You will handle booking inquiries, prepare contracts, and ensure timely distribution of documents across hotel and supplier teams.

The position requires basic administrative skills, strong communication, and proficiency in Microsoft Office Suite. The role may involve coordinating VIP reservations and maintaining filing systems, with a focus on accuracy

Qualifications

• Hotel experience preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to access and accurately input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request.
• Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
• Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
• Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.

Skills

Hotel experience

Administrative knowledge

Microsoft Office Suite

Communication skills

Job description

The Westin Annapolis on-site sales administrative assistant role supports the Sales team with data entry, paperwork, and client liaison duties. You will handle booking inquiries, prepare contracts, and ensure timely distribution of documents across hotel and supplier teams.

The position requires basic administrative skills, strong communication, and proficiency in Microsoft Office Suite. The role may involve coordinating VIP reservations and maintaining filing systems, with a focus on accuracy