On-Site Hotel Group Sales Leader

Hilton Santa Clara; Santa Clara (CA); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Vacation pay

Bonus potential

Medical/Dental/Vision insurance

Hotel Room Discount

Free Parking

Meals Provided

Travel Reimbursement

Life Insurance

401(k) – 4% Match

Job summary

Hilton Santa Clara is seeking a Sales Manager to efficiently coordinate conventions and meetings, maintaining information flow to departments to maximize guest satisfaction and hotel profitability. The role focuses on nurturing relationships with meeting planners from inquiry to event completion.

You will prospect, qualify new business, prepare client proposals, and manage event details, including site inspections and off-site presentations. Evening and weekend work is required.

Qualifications

• 1+ year of hotel sales/service experience.
• Experience at a similar size and quality hotel preferred.
• Previous Hilton experience preferred.
• Must be willing to work some weekends/holidays depending on business demands.
• Must have computer experience in Microsoft Word and Excel in Windows.
• Prior experience with the Delphi software preferred.

Responsibilities

• Create a dynamic and positive relationships with meeting planners from sales phase through on-site execution of event.
• Actively prospect and qualify new business.
• Handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
• Maintain accurate information in sales management tool (Delphi) on all new and ongoing leads, account information including solicitation efforts as well as all activities to ensure all are complete and documented.
• Produce weekly/monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Produce and review sales contracts, banquet/catering event orders
• Ability to work nights, weekends, and/or holidays.
• Follow proper event management procedures for event execution.
• Maintain accurate and timely internal hotel communication within set time frames
• Proactive sales approach, assertive and fast paced, driven to succeed.
• Ability to communicate effectively with public and other associates.
• Understanding/knowledge of computers and Microsoft office.
• Strong time management skills.
• Detail events and create BEO’s received from Sales Managers for conferences, meetings, and corporate events.
• Document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts.
• Communicate with Sales, Front Office, Catering and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting room set up based on needs of clients.
• Review work details of banquet personnel to ensure accuracy.
• Monitor in-house group activity providing assistance as needed.
• Work in conjunction with other departments to ensure functions go according to plan as outlined on the BEO.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Assist sales staff in promoting hotel, developing leads and securing re-bookings.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Document tracking of group activity.Access and input data into a computer system to generate account history reports.
• Must be able to support and develop weekly and monthly revenue forecasts based on programmed and anticipated programmed events
• Participate in business review meetings, special events, sales blitzes, sales meetings, etc.

Skills

Hotel sales experience

Customer service oriented

Negotiation

Education

Bachelor's degree

Tools

Delphi CRM

Microsoft Word

Microsoft Excel

Job description

Hilton Santa Clara is seeking a Sales Manager to efficiently coordinate conventions and meetings, maintaining information flow to departments to maximize guest satisfaction and hotel profitability. The role focuses on nurturing relationships with meeting planners from inquiry to event completion.

You will prospect, qualify new business, prepare client proposals, and manage event details, including site inspections and off-site presentations. Evening and weekend work is required.