Financial Counseling Representative (PRN)

R1 RCM; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

R1 in Austin, TX is seeking a Financial Counseling Representative to support patients with insurance benefits, costs, and financial assistance options. This on-site role partners with the ED team and revenue cycle to guide patients through their financial responsibilities.

The role requires compassionate communication and clear explanation of benefits. Responsibilities include counseling patients, verifying eligibility, and documenting interactions across systems to ensure accurate records and

Qualifications

• Exceptional customer service experience
• Ability to explain financial and insurance concepts clearly
• Collaborate with care teams and revenue cycle departments

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Skills

Customer service

Communication skills

Empathy & compassion

Explain financial concepts

Job description

Financial Counseling Representative

On‑Site – Austin, TX | Ascension Seton Medical Center‑Austin

Dept. & Schedule: ED M-F PRN within the shift of 8 AM-4:30 PM As Needed Are you passionate about

Financial Counseling Representative On‑Site – Austin, TX | Ascension Seton Medical Center‑Austin Dept. & Schedule: ED M-F PRN within the shift of 8 AM-4:30 PM As Needed Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling? We are the leading provider of technology‑driven solutions that transform the patient’s experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences.

What You’ll Do

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems
  

What We’re Looking For

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
• Ability to explain financial and insurance concepts clearly