On-Site Help Desk Analyst | Field IT Support

CFS; Menomonee Falls (WI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO from day 1

401(k) with company match

Health, vision, and dental plans

Job summary

CFS in Wisconsin is seeking an entry-level Help Desk Analyst to support end users across multiple sites in person. The role requires local travel and mileage reimbursement, with compensation up to $60,000 per year.

The position focuses on hardware, software, and basic network issues, with hands-on training and scope to grow within a multi-location IT team. This is a permanent, on-site role with benefits including retirement and health plans.

Qualifications

• Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
• Comfort installing and configuring hardware, operating systems, and standard software.
• Strong communication skills and ability to train non-technical users.
• Strong attention to detail, problem-solving skills, and a customer-service mindset.
• Ability to travel locally to multiple sites and hold a valid driver’s license.

Responsibilities

• Provide responsive IT support for hardware, software, and basic network issues across corporate and site locations.
• Install, configure, and maintain workstations, peripherals, and standard business applications.
• Assist with deploying and maintaining networking components and connectivity as needed.
• Troubleshoot and resolve end-user issues and general IT requests.
• Support security tooling and help ensure endpoint and software security updates are applied.
• Train and support staff on newly installed systems, applications, and processes.

Skills

Windows troubleshooting

Networking basics

Customer service

Communication skills

Independent worker

Job description

CFS in Wisconsin is seeking an entry-level Help Desk Analyst to support end users across multiple sites in person. The role requires local travel and mileage reimbursement, with compensation up to $60,000 per year.

The position focuses on hardware, software, and basic network issues, with hands-on training and scope to grow within a multi-location IT team. This is a permanent, on-site role with benefits including retirement and health plans.