Field IT Technician – On‑Site & Deskside Support

HCL Technologies Limited; Appleton (WI); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Disability insurance

Job summary

HCL Technologies Limited in Wisconsin is seeking an FSO Technician to provide deskside and field support for clinicians and business users. You will deploy devices, resolve incidents, manage assets, and offer on-site technical assistance to keep healthcare operations running smoothly.

You will support Windows and Mac devices, troubleshoot collaboration tools, and follow ITIL processes. This role includes onboarding assistance, asset management, and occasional on-call shifts in a healthcare

Qualifications

• 2–3 years of deskside/field/EUC support experience.
• Solid knowledge of Windows 10/11 and basic Mac support.
• Experience with ServiceNow or similar ticketing systems.

Responsibilities

• Provide deskside and remote support for Windows, macOS laptops and desktops.
• Troubleshoot issues in Google Workspace and collaboration tools.
• Image, stage, deploy devices and validate post-deployment.
• Configure end-user devices and peripherals; support mobile devices.
• Diagnose hardware, OS and application problems; manage tickets in ITSM.
• Follow ITIL processes; assist with onboarding and access coordination.
• Maintain asset records and coordinate depot/vendor repairs.
• Participate in on-call and after-hours support as needed.

Skills

Windows 10/11

Mac support

ServiceNow

Networking basics

Troubleshooting

Customer service

On-site equipment handling

On-call support

Tools

ServiceNow

MDM basics

Job description

HCL Technologies Limited in Wisconsin is seeking an FSO Technician to provide deskside and field support for clinicians and business users. You will deploy devices, resolve incidents, manage assets, and offer on-site technical assistance to keep healthcare operations running smoothly.

You will support Windows and Mac devices, troubleshoot collaboration tools, and follow ITIL processes. This role includes onboarding assistance, asset management, and occasional on-call shifts in a healthcare