IT Help Desk Analyst I

Foundation Finance Company Careers; Rothschild (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Day-one health benefits

401(k) with company match

Paid time off

Parental leave options

Life and disability insurance

Wellbeing program

Casual dress code and flexible work环境

Job summary

Foundation Finance Company is seeking a Help Desk Specialist to resolve hardware and software issues, support end users, and provide technical assistance across computer systems and IT equipment in a fast-paced environment in Rothschild, Wisconsin.

The role requires strong troubleshooting, documentation, and communication skills, with a pay range of USD $20.00 - $23.00 per hour and day-one benefits outlined by the company.

Qualifications

• Associates degree or equivalent work experience in Computer Science/IT or related field.
• A+ certification or similar designation is a plus.
• Knowledge of Spreadsheet, Word Processing, and Internet software.
• Strong typing skills.
• Strong attention to detail.
• Professional phone presence and excellent verbal and written communication skills.

Responsibilities

• Trouble shoots complex technical issues and provides timely and effective solutions.
• Process requests efficiently and document resolutions in the ticketing system.
• Handle calls, emails, and other electronic communications per SLA and policies.
• Create training docs for end users and assist/train associates on complex issues.
• Respond to IT equipment and application queries and run diagnostics to isolate issues.
• Resolve LAN/WAN and other network-related problems.
• Coordinate installation, repair, and upgrades of hardware/software/peripherals and perform preventative maintenance.
• Maintain high standards of customer service per Foundation Finance Company policies and collaborate with IT team.

Skills

Troubleshooting

Customer service

Communication

Documentation

Education

Associates degree in Computer Science/IT or related field

A+ certification

Tools

Spreadsheet software

Word Processing software

Internet software

Job description

Foundation Finance Company is seeking a Help Desk Specialist to resolve hardware and software issues, support end users, and provide technical assistance across computer systems and IT equipment in a fast-paced environment in Rothschild, Wisconsin.

The role requires strong troubleshooting, documentation, and communication skills, with a pay range of USD $20.00 - $23.00 per hour and day-one benefits outlined by the company.