Help Desk Analyst: End-User IT Support & Onboarding

Warranty Processing Inc; Beloit (WI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k

Paid vacation, holidays, and sick days

Employer-provided Life insurance

Employer provided equipment

Hybrid work option

Job summary

Warranty Processing Inc is seeking an IT Support & Helpdesk Specialist to deliver day-to-day technical assistance for about 50 internal users. You will configure and troubleshoot Microsoft 365 apps, GoTo Assist, VPN, and file servers, supporting on-site and remote users in Beloit, WI.

The role requires strong customer service and teamwork. Responsibilities include ticketing, onboarding new users, creating user guides, and collaborating with applications and infrastructure teams.

Qualifications

• 2+ years IT service desk or technical support experience.
• Experience with Microsoft 365 tools (Outlook, Teams, Excel, OneDrive).
• Able to support users with varying technical knowledge.

Responsibilities

• End-user support: provide first-line technical assistance on-site and remotely.
• Systems & Tools: manage file server access, VPN/LogMeIn for remote users.
• Document & Email Support: help with Outlook 365 issues and spam filtering.
• Maintenance & Documentation: track tickets and create RCAs and user guides.
• Collaboration: work with IT teams and assist onboarding of new users.

Skills

End-user support

Communication

Organizational skills

Customer service

Team collaboration

Education

High school diploma or GED

Tools

Microsoft 365

GoTo Assist

VPN / LogMeIn

Ticketing software

Job description

Warranty Processing Inc is seeking an IT Support & Helpdesk Specialist to deliver day-to-day technical assistance for about 50 internal users. You will configure and troubleshoot Microsoft 365 apps, GoTo Assist, VPN, and file servers, supporting on-site and remote users in Beloit, WI.

The role requires strong customer service and teamwork. Responsibilities include ticketing, onboarding new users, creating user guides, and collaborating with applications and infrastructure teams.