Help Desk Analyst

CFS; Menomonee Falls (WI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO from day 1

401(k) with company match

Health, vision, and dental plans

Job summary

CFS in Wisconsin is seeking an entry-level Help Desk Analyst to support end users across multiple sites in person. The role requires local travel and mileage reimbursement, with compensation up to $60,000 per year.

The position focuses on hardware, software, and basic network issues, with hands-on training and scope to grow within a multi-location IT team. This is a permanent, on-site role with benefits including retirement and health plans.

Qualifications

• Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
• Comfort installing and configuring hardware, operating systems, and standard software.
• Strong communication skills and ability to train non-technical users.
• Strong attention to detail, problem-solving skills, and a customer-service mindset.
• Ability to travel locally to multiple sites and hold a valid driver’s license.

Responsibilities

• Provide responsive IT support for hardware, software, and basic network issues across corporate and site locations.
• Install, configure, and maintain workstations, peripherals, and standard business applications.
• Assist with deploying and maintaining networking components and connectivity as needed.
• Troubleshoot and resolve end-user issues and general IT requests.
• Support security tooling and help ensure endpoint and software security updates are applied.
• Train and support staff on newly installed systems, applications, and processes.

Skills

Windows troubleshooting

Networking basics

Customer service

Communication skills

Independent worker

Job description

HELP DESK ANALYST | Permanent | No Sponsorship Available

About Our Client

• Our client is a multi-location organization with an in-person IT support need across multiple sites.
• This is an entry-level, hands-on field support role supporting end users, hardware, software, and basic network issues.
• Work is primarily on-site. Local travel to multiple locations is required. Mileage reimbursement is available.

Benefits & Compensation

• Compensation: Up to $60,000 per year
• PTO: PTO available (starts day 1)
• Retirement: 401(k) with company match
• Medical: Health, vision, and dental plans available for individuals and families

Responsibilities For The Help Desk Analyst

• Provide responsive IT support for hardware, software, and basic network issues across corporate and site locations.
• Install, configure, and maintain workstations, peripherals, and standard business applications.
• Assist with deploying and maintaining networking components and connectivity as needed.
• Troubleshoot and resolve end-user issues and general IT requests.
• Support security tooling and help ensure endpoint and software security updates are applied.
• Train and support staff on newly installed systems, applications, and processes.

Preferred Experience For The Help Desk Analyst

• Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
• Comfort installing and configuring hardware, operating systems, and standard software.
• Strong communication skills, including the ability to explain solutions and train non-technical users.
• Strong attention to detail, problem-solving skills, and a customer-service mindset.
• Ability to work independently while partnering closely with an IT leader on priorities and projects.
• Valid driver’s license and ability to travel locally to multiple sites.

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